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Thu, Sep 04, 2014 @ 06:30 PM   $50   General Assembly East, 902 Broadway, 4th Fl
 
     
 
 
              

  
 
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Sharon Schanzer
Client service and Business Development Consultant

About This Class

In this workshop, you'll learn how to create a world-class client-centric business. You'll pick up real world techniques for keeping your clients happy, maximizing retention, minimizing client churn, and maximizing each client's ROI. Plus, you'll find out how to effectively manage your current client base with the understanding that you best source of revenue is your existing clients. You'll also discover how to create genuine, mutually beneficial relationships with your clients, as well as understand how to manage your client relationship to become invaluable to your clients. This workshop is ideal for anyone responsible for client/customer relationship or revenue generation, talent management/HR executives, anyone in sales, marketing, or account management.

Takeaways

Learn how to connect with each client in an individual way.
Understand how to make yourself, your product, and your company invaluable to your existing clients.
Be able to maximize referrals for new business.
Adopt a methodology and implement tools for managing the client lifestyle, including what to do when your client's key contact leaves.
Find out how to maximize the ROI on great clients and eliminate toxic clients.

Prereqs & Preparation

None.
Please come to class with examples of problems you face within your organization plus a simple org chart of your business development and client services terms.
About the Instructor

Sharon Schanzer
Client service and Business Development Consultant
Sharon Schanzer has been an entrepreneur, client service professional, and business development maven for over 20 years. As a left and right-brained thinker and a doer, Sharon divides her time between consulting with client-centric technology and creative companies, helping them create world-class client service processes and teams, and running RLDGROUP (rldgroup.com), a multi-disciplinary graphic and web design firm. Sharon is the author of the forthcoming book Always Be Connecting: Building a World Class Client-Centric Organization and founder of the eventually-to-be-launched NYCTechHub.com. She attended Carnegie Mellon University and is an award-winning photographer and an avid traveler.
 
 
 
 
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