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EVENT DETAILS |
<P><STRONG>Attention all modern customer success professionals!</STRONG></P>
<P>Join us in our continuing sessions in the heart of Silicon Alley, New York City as we explore the latest & greatest topics & technologies within customer success.</P>
<P>For our next event, we are hosting a hands-on meetup & workshop with a rare appearance from Kristen Hayer at The Success League, one of the most well-known customer success consultants whose clients include Oracle, Krux (Acquired by Salesforce), NS1, Searchmetrics, Schoology, & much more.</P>
<P><STRONG>Get your tickets ASAP as we are almost sold out!</STRONG></P>
<P><IMG ALT="fdsfdsf" SRC="https://image.ibb.co/hC13FF/Screen_Shot_2017_07_06_at_3_18_10_PM.png"><BR><IMG ALT="dsadsa" SRC="https://cdn.evbuc.com/eventlogos/159514735/biokristenfinal.png"><IMG ALT="fdsfds" SRC="https://cdn.evbuc.com/eventlogos/159514735/final.png"></P>
<P CLASS="MsoNormal"><SPAN><STRONG>About Kristen Hayer:</STRONG></SPAN><SPAN><BR>Founder & CEO, The Success League</SPAN></P>
<P CLASS="MsoNormal"><SPAN>Kristen Hayer founded The Success League in 2015, to help executives build & scale exceptional customer success teams. She believes that customer success is the key to driving revenue, client retention, & exceptional customer experiences. Kristens areas of expertise include modeling success goals & metrics, designing the optimal customer journey, selecting technology, hiring & training teams,and developing leaders.</SPAN></P>
<P CLASS="MsoNormal"><SPAN>Prior to founding The Success League, Kristen built & led award-winning customer success teams at JazzHR, VerticalResponse & Ascentis Corporation. Over the past 20 years she has been a success, sales, & marketing executive, primarily working with growth-stage tech companies.Kristen has her BA from Seattle Pacific University & her MBA from the University of Washington. She currently lives in Silicon Valley, & serves on the Board of Directors for Brisbane Dance Workshop, an organization that promotes children from diverse backgrounds & income levels participating in the arts.</SPAN></P>
<P CLASS="MsoNormal"><SPAN>Kristen loves kayaking with her family, training her new puppy, traveling, wine & books.</SPAN></P>
<P CLASS="MsoNormal"><STRONG>Awards:</STRONG></P>
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<P>2017 Top 25 Customer Success Influencer</P>
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<P>2014 Bronze Stevie Winner for Sales & Customer Service</P>
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<P>2013 Gold Stevie Winner American Business Awards</P>
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<P>2013 Gold Stevie Winner for Sales & Customer Service</P>
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<P>2013 Gold Stevie Winner for International Business Awards</P>
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<P>2013 Silver Stevie Winner for Sales & Customer Service</P>
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</UL>
<P CLASS="MsoNormal"><STRONG>The Success League Clients:</STRONG></P>
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<P><STRONG>References:</STRONG></P>
<P><EM>"Where The Success Leaguestands out from the restis theirexpertise with selling, marketing, services & business strategy which helps to integrate customer success into a business for best results.They helped us to develop a customer acquisition & selling process, validate our messaging & zero-in on the important customer problems to solve for our technology solution. Along the way,we learned how to use data-driven, agile approaches for our commercial efforts.</EM></P>
<P>- Jim Berardone, Chief Customer Officer, OnlyBoth"</P>
<P><STRONG>Topics of Discussion:</STRONG></P>
<P CLASS="MsoNormal">Customer success is a growing & changing discipline. Different organizations embrace different team structures, compensation strategies & methods for engaging customers. Join us for an interactive session with Kristen Hayer from The Success League where youll learn:</P>
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<P><SPAN>Deep dive into the qualities, traits, & habits of the top CSMs</SPAN></P>
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<P><SPAN>Managing churn & difficult conversations - understanding what is happening in a customer's mind when problems arise, how & when to raise difficult issues with customers, & how to proactively address churn warning signs</SPAN></P>
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<P>Working with customers to build goals & how to measure outcomes</P>
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<P>Compensation plans that drivepositive behavior & helps your team achieve its goals</P>
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<P>How to determine the right structure for your success team based on your company's maturity, customer segmentation, & business models</P>
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<P>Team metrics & goals</P>
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<P>Which characteristics you should be looking for in your ideal CSM, based on the structure you choose</P>
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</UL>
<P><STRONG>Agenda:</STRONG></P>
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<P><STRONG>6:30 pm - 7:00 pm</STRONG>Networking</P>
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<P><STRONG>7:00 pm - 9:00</STRONG><STRONG>pm </STRONG>Presentation &Workshop (group exercises, worksheets, etc)<BR></P>
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<P><STRONG>9:00 pm - 9:30 pm</STRONG>Meet & Greet with Speaker + Networking</P>
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</UL>
<P><STRONG>Don't miss out & get your tickets asap -- space is limited & we are almost sold out.<BR></STRONG></P>
<P><STRONG>Check out photos from our previous events!</STRONG><BR></P>
<P><STRONG><IMG ALT="dsadsadasd" SRC="https://image.ibb.co/hDGQUa/Photo_Jun_08_7_45_20_PM.jpg"></STRONG></P>
<P><STRONG><IMG ALT="dasda" SRC="https://image.ibb.co/cmd5Ua/Screen_Shot_2017_07_06_at_2_32_08_PM.png"></STRONG></P>
<P><IMG ALT="fdsfds" SRC="https://image.ibb.co/mYuC9a/Screen_Shot_2017_07_06_at_2_32_34_PM.png"></P>
<P><IMG ALT="fdsfds" SRC="https://image.ibb.co/jWzOFF/Screen_Shot_2017_07_06_at_2_33_35_PM.png"></P>
<P>Please note that tickets bought are<STRONG>non-refundable</STRONG>; please contact the organizers below for ticket transfers (ex., you wish to give the ticket to another named individual)</P>
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