In her 30+ years in the field, there's probably no user experience design challenge that Susan hasn't seen. In both San Francisco & Sydney, Susan has practiced UX design, run consultancies (including her most recent venture, OEStrategy), mentored project teams around the globe, introduced UX design practices & cultures into organizations, & trained the next generation of practitioners. In years past, she established & managed in-house UX teams within software, hardware, & services companies in the Silicon Valley. Susan has worked across a wide range of industries & platforms, working with start-ups to long-established companies, with small budgets to large, ensuring that their products & services are not merely usable, but also useful, desirable, engaging, valuable, findable, accessible, & credible, too. The secret of her success comes from not merely considering the principles of design, but from taking a holistic service design perspective & by applying the most appropriate user-centered design thinking techniques to identify the issues & quickly innovate to create the optimal experience.

Richard Anderson is an experience design (thinking) practice, management, & organizational strategy consultant with international management, cross-organizational development, & more than 20 years of experience. He started & directed the Experience Center at Viant (an e-business innovation consultancy), as well as the User Research & Experience Strategy discipline at Sapient & Studio Archetype (both experience design/strategy firms). He also managed user research personnel & facilitated product development process improvement at Yahoo!, & is a Principal of OE Strategy, providing experience research, strategy, & design thinking for organizations seeking to make a positive difference in the world.

He was Editor-in-Chief of interactions magazine with Jon Kolko, helped start & grow numerous human-computer interaction research & design communities around the world as ACM SIGCHI's Local Chapters Chair, & advises & organizes events for Stanford Medicine X, an initiative focused, in part, on transforming the healthcare system via patient-centered design.

He has taught design & design management throughout his career in many ways & in many places, including the University of California Extension (Berkeley & Santa Cruz), the Academy of Art University, & General Assembly (where he taught the 10-week, full-time User Experience Design Immersive course 7 times). He most recently taught interaction design & social entrepreneurship at the Austin Center for Design.