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EVENT DETAILS |
Interfacing with virtual assistants or chatbots for customer service is becoming increasingly common for all of us, & indeed, customer service automation represents one of the largest cross-industry use-cases & markets for AI technology adoption.
What's really possible today, what are the biggest challenges, & what's next? Hear from R&D leaders at IPsoft & Interactions, both on Forrester's 2017 Top 10 Chatbots in Enterprise Customer Service list, on the state of conversational interface technology & augmented intelligence for customer service.
Event Schedule
6:00 PM Networking & Food, Beer
6:30 PM Kickoff & Sponsors (Yext, MoNage)
6:40 PM Jeff Smith, Head of Amelia R&D at IPsoft:Questioning Conversational AI
7:15 PM Michael Johnston, Interactions Corporation: Blending Human & Machine Intelligence to Enhance Business Performance
7:45 PM Extended Q&A & Open Member Discussion
Speakers
Jeff Smith, Head of Amelia R&D at IPsoft
Jeff is author of Reactive Machine Learning Systems & currently head of R&D at IPsoft for Amelia, a sophisticated conversational AI deployed in businesses around the world to provide superior customer experiences at massive scale. Previously, Jeff built AI technology & teams at companies such as x.ai, Intent Media, & Aidyia.
Michael Johnston, Director of Research & Innovation at Interactions Corporation
Michael has over 25 years of experience in AI, with a focus on applications including conversational systems, dialog, natural language processing, multimodal interaction, & human-assisted AI. Before joining Interactions, he held positions at AT&T Labs Research, Oregon Graduate Institute, & Brandeis University.
Sponsors
This event is made possible with the support of Yext & MoNage.
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