The chat bot development space has evolved tremendously over the last years. The platforms & tooling around building conversational experiences are accessible to any developer. More & more enterprises are looking at chat bots as part of their automation strategies from IT help desk to health care to finance. In this talk we explore the core concepts & skills necessary to building chat bots. We show how to reutilize the efforts to have one automated chat bot run voice & text conversations via mobile, phone, web & messaging platforms.

Szymon Rozga has been building chat bots for the past 2.5 years & has built a practice around them at BlueMetal. He talks to multiple clients a week about how to best design, build & deploy these solutions. He authored Practical Bot Development: Designing & Building Bots with Node.js & Microsoft Bot Framework on Apress. In his position as Chief Architect of Emerging Technologies, he helps client utilize technologies like chat bots, blockchain & AR/VR to solve real business problems.