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JackPocket // lottery tickets app
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Jackpocket is the first mobile lottery app in the U.S. that offers players a secure way to order official state lottery tickets, such as Powerball, Mega Millions, & more, via their smartphones. We're creating a more convenient, fun, & responsible way to play the lottery by modernizing the $300B global lottery market with a mobile platform that everyone, including grandma, can feel good about.

As a Site Reliability Engineer at Jackpocket, you will focus on the performance, reliability, availability, & scalability of business critical infrastructure. Youll partner closely with tech leadership & serve as the go to SME on system design & functionality to ensure our systems are scaling properly & functioning optimally as we continue rapid expansion of the business.


  • Monitor mission critical systems & infrastructure to ensure proper function with a focus on continuous improvement & optimization
  • Identify & investigate bottlenecks & latency issues & implement strategies to proactively address potential challenges
  • Measure & analyze system health at granular & holistic levels & leverage data to drive decision making, continually innovating & scaling systems to meet business objectives
  • Provide operational support as needed; identify, investigate, & resolve complex technical issues as they arise
  • Serve as a technical & strategic advisor to leadership on technologies & methodologies to scale systems & optimize their availability & performance


  • 5 - 10 years of progressive experience in site reliability, devops, system infrastructure, or a related technical role
  • Deep knowledge of & experience with cloud infrastructure services (GCP, AWS)
  • Strong scripting & coding ability across multiple languages & technologies 
  • Proven experience optimizing reliability & performance & scaling technical infrastructure in a fast paced & collaborative environment
  • Strong analytical skills & ability to provide data driven recommendations for critical decision making, mainly around system reconfiguration & improvement
  • Willingness & ability to be on call to address unforeseen issues outside of normal working hours as needed

Preferred Qualifications

  • Knowledge of Elixir, C, python, Go, or other coding languages
  • Experience with Infrastructure as Code e.g. Terraform
  • Worked with CDN technologies (CloudFront, CloudFlare, Fastly, etc.)
  • Experience with ArgoCD or a comparable technology
  • Has managed a Kubernetes infrastructure in a production environment
  • Experience with monitoring tools such as Datadog, ability to understand metrics & impact to system performance, & ability to build dashboards & alerts to ensure system reliability
  • Experience managing database systems such as Postgresql, & Mysql
  • Experience with load testing technologies

Why Jackpocket?

  • Medical insurance covered up to 100% by Jackpocket
  • Dental & vision insurance
  • 401(k) matching
  • Stock options
  • Commuter benefits & Citi Bike membership
  • Discounted gym membership
  • Catered meals & stocked kitchen
  • Flexible working hours
  • Autonomy & upward mobility

This is a full-time exempt position & is not eligible for overtime under FLSA requirements. We are an equal opportunity employer & all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Jackpocket is committed to providing access, equal opportunity, & reasonable accommodation for individuals with disabilities in employment, its services, programs, & activities. To request a reasonable accommodation, contact

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