The Petal mission
At Petal, we're using fresh thinking & cutting-edge technology to make credit honest, simple & accessible. We use machine learning to analyze more data in our credit decisions, which means more people qualify, even if they've never had credit before. And we use behavioral science & smart, intuitive design to offer a simple, customer-centric product that's engineered to achieve better financial outcomes -- with straightforward terms & no fees whatsoever. The result is an exciting new approach to credit that has the potential to radically expand credit access & improve the lives of millions of consumers, shaking up a trillion dollar industry in the process.
To do this, we're bringing together exceptional talent from across disciplines & industries to shape the future of financial services & improve the lives of our customers in a meaningful way.
Our RVA team
In March 2019, we're excited to bring our service & operations functions on-line in Richmond, Virginia -- home to a thriving community of finance & tech professionals, thousands of ambitious university students, & an emerging startup scene. The RVA team will be led by the VP of Customer Operations, & composed of the executional arms of Fraud, Compliance, Customer Support, & Collections, in addition to critical roles to support these functions. In short, our RVA team will act as Petal's front-line to the many customers who are looking to build their credit responsibly. As a customer-centric business, we strive to attract & retain the best people to serve our customers. Could that be you?
The Customer Support Role
As the organization grows, it becomes increasingly important to provide excellent customer support at all times to all customers. Therefore, we are looking for an energetic, resourceful, detail oriented & ultra-organized Customer Support Representative to respond to customer inquiries that are received by email or phone call. Responding to our customers in a timely manner with friendliness & professionalism is a top priority for Petal.
The ideal candidate will be a Super-Agent capable of having conversations with customers in all stages of the financial life cycle & be able to communicate both in written & verbal forms. This person has a sharp eye for details, excellent written & oral communication skills, & an intense desire to make customers happy & help them with their concerns. Additionally, the ideal candidate instinctively raises awareness to leadership when they see systemic or trended problems that seem to confuse, or prove problematic for customers.
The ideal candidate will have a solid understanding of how to use both desktop & mobile technology, Google Applications, & be able to do different tasks depending on the needs of the business including, but not limited to, reviewing reports for potential fraudulent activity, making outbound phone calls to customers who are past due & need support to bring their account current & actively participate in meetings & discussions that are purposed to make our processes & product better for our customers!
This is a non-exempt role for a Support person who is interested in contributing to & impacting the Operations space. This role reports into the Vice President of Operations.