Job Status: Full-Time

Were searching for all-around amazing Optometric Technicians to work hand in hand with our Optometrists to give each eye exam patient a stellar experience in our stores. Youll help manage a high volume of patients, complete pre-testing, support with new contact lens insertion & removal training, deliver video assisted eye exams (where applicable), collect critical data, & generally keep our eye exam operations running extra smoothly. Sounds like the job for you? Keep reading.

What youll do: 

• Act as the primary liaison between doctor & patient, establishing a great rapport with all eye exam patients
• Perform preliminary clinical data collection (including but not limited to: autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, & lensometry)
• Support with in person & video assisted eye exam appointments as available  
• Support new contact lens wearers through delivering insertion & removal training. Additionally, train additional team members (as directed by the Store Leader) on how to deliver insertion & removal training
• Support the patient & store team through each step of the booking process with appointment confirmation, annual exam outreach, & contact lens follow up to ensure the patient has a seamless appointment experience
• Efficiently manage the flow of our patients through the eye exam process
• Provide support to the doctor in maintaining meticulous & accurate records of data collected
• Help with the preparation of reports to other medical professionals as needed
• Ensure adherence to governmental regulations & privacy policies (e.g. HIPAA/PIPEDA), & company procedures
• Prepare & maintain an organized exam room by replenishing supplies, keeping contact lens trials up-to-date, ensuring the highest standards of cleanliness for our equipment, & performing ongoing maintenance & calibration as needed
• Support the retail sales team as directed by the Store Leader

Who you are:

• Professional, articulate, & have a compassionate approach to patient care
• A team player whos effective & efficient when collaborating & communicating with doctors, the store team, & patients 
• Excellent with multitasking, organization, & time management in prioritizing appointments to maintain efficient patient flow
• Able to think outside of the box when needed
• Precise & comfortable with technology, & able to quickly learn & effectively use new medical applications
• Excited to work side by side (or virtually!) with a doctor in a high-volume retail setting 

Extra Credit:

• 1+ years of experience in a medical environment supporting doctors
• Exceptionally knowledgeable about eyewear & able to accurately describe the features & benefits of different offerings. (Patients have questions, & we always like to have answers.)
• Working knowledge of G Suite 
• Previous work experience with optometry, electronic health records, or medical care  
• Familiar with healthcare technology systems & equipment (EMR systems, retinal cameras, exam room equipment)
• Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician)

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, & dental insurance
• Life & AD&D Insurance
• Paid time off
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Leave
• Optical Education Reimbursement
• Snack Pantry
• And more (just ask!)