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Twilio // platform for building messaging applications
Remote - US    Posted: Friday, October 09, 2020
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Because you belong at Twilio

The Who, What, Where & Why

Twilio is seeking an exceptional & passionate Manager to join our Business Operations  function. Business Operations serves as the strategy + analytics + operational glue that partners with Twilio senior leadership & business leaders to accelerate Twilios growth. We are looking for a strong data-oriented business generalist who can run rings around tough business problems, thrive at the intersection of business, data & technology, wield excellent analytical skills & build trust-based relationships as second nature. 


The ideal candidate has strong business generalist experience with knowledge of or strong interest in data systems/architecture & analytics. 4yrs+ of total work experience. General management experience through a BizOps, management consulting, technology company, investment bank or private equity role. Additionally, strong data/analytics experience - through projects or as a data analyst, data scientist, database administrator, systems architect or Business Intelligence professional.

As part of this team, you are at the forefront of helping Twilio take its processes & data driven decision making to the next level. Working cross functionally with Finance, GTM, Engineering & Business Intelligence teams to drive fast-moving strategic priorities, tackle operational challenges, & enable growth & innovation. 

We are looking for a Business Operations Manager who lives the Twilio Magic with:

  • A natural problem-solver & strategic thinker. You are comfortable with ambiguity & 80/20 thinking to quickly tease through complexity & bring structure to chaos. You effectively identify & articulate implications up & downstream, taking action or escalating as appropriate.
  • 2yrs+ of experience at a top-tier management consulting firm, investment bank, private equity, or technology company in a business generalist role or an MBA. Additionally 2yrs+ of data/analytics oriented experience through projects in a generalist role or as a data analyst, data scientist, database administrator, systems architect or Business Intelligence professional . 
  • Have a good grasp of analytics, reporting, databases, data systems & data architecture concepts. Able to quickly build credibility with technical teams, talk their language & be the connective tissue between the technology side & business side.
  • A communication ninja. You communicate effectively & provide clear materials & so-whats, with actionable synthesis & recommendations. You have strong listening skills & you naturally codify & write things down. You deliver pithy, well organized artifacts (presentations, emails, etc) to drive fact-based decision making. 
  • Highly collaborative, & partner-oriented professionally. Your team-first attitude enables you to easily & effectively work with multiple cross-functional teams. You establish enduring, trust-based relationships with key business partners & stakeholders. You love helping others drive successful business outcomes in their areas of responsibility


As A Business Operations Manager you will: 

  • BE INCLUSIVE: Work cross-functionally with Finance, Product & GTM teams to identify process & data/analytics gaps & drivers behind the challenges. Collaborate with business & data teams to crystallize problem statements & solutions; & program manage the execution.
  • DRAW THE OWL: Help design the future data capabilities at Twilio, focussing end to end from business, data platform, business intelligence to product engineering. 
  • EMPOWER OTHERS:Work cross-functionally to help build future state self serve reporting & analytics capabilities & empower Twilions to make best use of the data Twilio has.
  • WEAR THE CUSTOMERS SHOES: Deeply understand the business health & key performance metrics for the Twilio business & bring business first focus to technology/data topics. Deep dive regularly into data & metrics to identify root cause issues & opportunities & follow through with action-oriented insights
  • WRITE IT DOWN:Translate recommendations to results by executing on action plans & project/program managing as needed
  • NO SHENANIGANS: Efficiently & effectively communicate findings / progress to cross-functional teams, senior leadership & broader Twilio organization

Given the incredible exposure of the Business Operations team across Twilio, we expect you will enjoy the diversity of fun & complex challenges you take on.


Twilio is truly unique; we are a company committed to your growth, your learning, your development & your entire employee experience.  We only win when our employees succeed, & we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems & creating your own ideas. We have a cultural foundation built on diversity, inclusion & innovation & we want you & your ideas to thrive at Twilio. Come join us.  


We employ diverse talent from all over the world & we believe great work can be done anywhere. Around the world, Twilio offers benefits & perks to support the physical, financial, & emotional well being of you & your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers experience,  understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture that empowers everyone to do their best work & be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video & email by virtualizing the worlds communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace & is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest & conviction records.

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