The Outreach Training Team serves its customers through a variety of experiences, so the ideal candidate will have an understanding of both Virtual Instructor-Led & On-Site Classroom experiences.
The Training Manager is tasked with operationalizing Outreach's Instructor-Led Training program to deliver the best-in-class training experiences for our customers. The ideal candidate will have a consultative mindset with background & experience in delivering training for software-based products. They will partner with the Customer Success & Professional Services teams to deliver instructor-led training offerings. Additionally, they will be quick to help advise customers on how best to leverage our training services to enable their teams.
Success will be measured via Customer sentiment & through meeting the needs of both the Customer Success & Professional Services teams. Training should be delivered on a timely basis at a high level of quality.
This role reports to the Sr. Manager of the Customer Education team. This person can be based in Seattle or fully remote anywhere in the U.S.
About the Team
The Customer Education Team reduces barriers to learning Outreach by building & delivering world-class educational products to all our customers based upon common roles & workflows. We focus on scale first, developing modular material - from On-Demand to Instructor-led offerings - to get our customers up-to-speed quickly & improve the way they work.