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1stdibs // online marketplace for beautiful things
Wyboston, UK    Posted: Tuesday, December 01, 2020
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Our international business is growing rapidly & we are seeking a Marketplace Trust Associate to join our US team, based in Wyboston, United Kingdom.

This is a cross-disciplinary position that requires exceptional judgment, well-developed critical thinking & communication skills, & the ability to excel in ambiguous & quickly changing situations. This position is designed for a new/recent graduate or post-graduate professional with 1-3 years work experience.

What youll do

  • Review, respond to, & effectively negotiate customer disputes
  • Serve as a point of escalation for front-line teams, including Support
  • Interpret, & enforce 1stdibs policies for buyers, dealers, & internal 1stdibs teams
  • Use exceptional judgement & intuition to mitigate financial & operational risk
  • Develop & execute internal & external processes for responding to policy violations
  • Contribute to the development of policies & features aimed at building marketplace trust for both buyers & dealers, directly impacting the success of 1stdibs
  • Use internal tools & software to assess & analyze potentially fraudulent activity on incoming orders
  • Investigate potential anti-money laundering activity

What youll bring

  • 1-3 years professional work experience
  • Experience and/or interest in risk management in e-commerce is a plus
  • Excellent verbal & written communication skills
  • Web savvy with strong analytical & research skills
  • Exceptional judgment & critical thinking skills
  • Can set work priorities in ambiguous & rapidly changing situations
  • Comfortable contributing to a collaborative team environment
  • Experience with luxury goods is a plus
  • BA/BS degree
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