Our international business is growing rapidly & we are seeking a Marketplace Trust Associate to join our US team, based in Wyboston, United Kingdom.

This is a cross-disciplinary position that requires exceptional judgment, well-developed critical thinking & communication skills, & the ability to excel in ambiguous & quickly changing situations. This position is designed for a new/recent graduate or post-graduate professional with 1-3 years work experience.

What youll do

• Review, respond to, & effectively negotiate customer disputes
• Serve as a point of escalation for front-line teams, including Support
• Interpret, & enforce 1stdibs policies for buyers, dealers, & internal 1stdibs teams
• Use exceptional judgement & intuition to mitigate financial & operational risk
• Develop & execute internal & external processes for responding to policy violations
• Contribute to the development of policies & features aimed at building marketplace trust for both buyers & dealers, directly impacting the success of 1stdibs
• Use internal tools & software to assess & analyze potentially fraudulent activity on incoming orders
• Investigate potential anti-money laundering activity

What youll bring

• 1-3 years professional work experience
• Experience and/or interest in risk management in e-commerce is a plus
• Excellent verbal & written communication skills
• Web savvy with strong analytical & research skills
• Exceptional judgment & critical thinking skills
• Can set work priorities in ambiguous & rapidly changing situations
• Comfortable contributing to a collaborative team environment
• Experience with luxury goods is a plus
• BA/BS degree