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Lyft // on-demand ride-sharing
 
Product, Full Time    Nashville, TN    Posted: Saturday, February 08, 2020
 
   
 
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JOB DETAILS
 

At Lyft, community is what we are & its what we do. Its what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, & diverse organization where all team members are recognized for what they bring.

As part of the Support & Customer Engagement Technology organization, the Associate Tools team is responsible for delivering best-in-class tools that enable our customer support associates to accurately & efficiently provide help for our drivers & riders. Were looking for a product manager to join our team in Nashville & work with engineers, designers, data science, & support operations to define & execute on a compelling vision that ladders up to the org & companys top priorities. You will ensure were solving the needs of our customers (support associates, riders, drivers) & drive business impact by actively seeking out new product solutions & prioritizing them appropriately. You will design & build new tools to improve the support workflow, collaborate with associates to optimize our current tools for high-impact use cases, & assist in triaging critical production bugs.

Responsibilities:

  • Set your team's goals, success metrics & roadmap to align with Lyft's mission & drive maximum impact based on data analysis, market research & usability studies
  • Completely own your team's products, existing or new, from ideation, through development, to launch, growth & maintenance
  • Lead & align cross functional partners & teams: engineers, designers, analysts, business partners & operations to drive a shared vision
  • Communicate clearly roadmaps, priorities, experiments & decisions across a wide spectrum of audiences from partner teams to executive levels

Experience:

  • Minimum of 4 years of relevant experience
  • Experience in product management, product design, or equivalent consultant experience
  • An academic background in Computer Science or related engineering or technical discipline
  • Passion for Lyft & what we are trying to achieve in sustainable urban transportation, and/or passion for customer support/engagement & associated tools
  • Ability to make things happen. You manage project ambiguity, complexity, & interdependencies in an organized & structured way. Be able to define & analyze metrics that inform the success of products
  • Excellent judgment & thoughtfulness about the dynamics of a product ecosystem
  • Strong communication skills & intuition for communication strategy at every level -- within teams, within the company, to users, & other audiences
  • Ability to conceptualize, manage, & prioritize multiple projects for stakeholders
  • Detail oriented with superior organizational skills -- balancing multiple projects, deadlines, & requests should be second nature to you

Benefits:

  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

 
 
 
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