Contentsquare is a global SaaS technology startup that empowers brands to build better digital experiences for all. We've been experiencing tremendous growth within the past few years as our team has grown from 300 to 750 employees, & have recently raised a $190M Series D funding in 2020. In addition, we have 7 main offices across the world (Paris, NYC, London, Tel Aviv, Munich, Tokyo, Singapore) with 700+ clients globally including many accounts from the global Fortune 100. We can tell you that this growth is not going to stop here, we still are looking for great talent like you to join our family!
Not to brag but we have been recognized by Gartner as one of the four most innovative ecommerce technologies in the world, & featured in Wired Magazine as one of Europe's hottest startups.
If you love what you see already, we can guarantee you will love us even more once you learn more about us!
About the role:
Contentsquare is looking for a Technical Support Escalation Manager to join our team & help support our customers in the US. Contentsquare's Technical Support Escalation Manager is a critical customer service role within the Support organization. The Technical Support Escalation Manager will work across different teams in the organization including R&D, CS, Sales & Support, as well as with Customers to drive resolution of critical situations, provide timely & accurate updates regarding these issues, & provide important details on the status of the customer relationship with senior management. You will have the opportunity to interface with our key customers & work on exciting & complex customer inquiries. This position offers a great opportunity for an individual to grow their career within the growing customer support team in the US. Contentsquare's Technical Support Escalation Manager should be technically skilled, love working with customers, great problem solvers & creative thinkers.
If you're excited by the idea of being part of a rapidly growing web/app analytics company where you can grow your technical & project management skills, we want to meet you.