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Gympass // single membership to over 8500 gyms
Design, Full Time    New York    Posted: Friday, January 31, 2020
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Mid Level UX Writer

As an UX Writer, you will be writing for end user & associated-facing features, documentation & customer communication as well as maintaining existing user interface copy by creating useful, meaningful text that helps users complete the task at hand.

You will design, build & constantly optimize our copy guide as needed using testing tools that validate your ideas. Primarily you'll work alongside Product Designers to build a consistent, instructional & accessible experiences & then create & optimize our tone of voice around the world, strategically defining & shaping the voices of the products we develop.

You'll interact directly with Senior Product Designers, Product Managers & Engineers in order to improve Gympass' current & future products.

Here you are encouraged to identify new opportunities for user experience improvements. We strive to understand our user behaviors & translate them into product initiatives that encourage people around the world to defeat inactivity.

What You'll Do

  • Build collaboratively & own the copy strategy & execution across all Product Design initiatives;
  • Strategize & build a tone of voice to our product around the globe;
  • Ensure consistent copy across Gympass' user experience;
  • Write instructional, accurate & helpful customer-focused copy within forms, onboarding flows, search experience, push notifications & more.
  • Own the copy strategy & execution across all UX initiatives.
  • Write copy for all UX projects; translating complicated concepts into jargon-free copy;
  • Support our design system, providing consistent rules covering a variety of use cases;
  • Help to evolve our cross-brand voice & tone as needed, working close to the branding team;
  • Build an consistent & strategic Writing Program with new methods, process & workflow;
  • Test & improve the instructional level of the copy as well as our tone of voice across our different languages, interacting in english with country representatives around the world (USA, Germany, Italy & others).

What You'll Need

  • You're basically a designer that uses writing as your solving problem tool;
  • An excellent communicator, that doesnt need a lot of words or jargons to make a point understandable;
  • Passionate for building incredible user experiences;
  • Experience working with user research, usability tests & driven by customer feedback;
  • Familiarity within UX writing, content strategy & technical writing using different research methods focused in User Experience (not Marketing or Advertising);
  • Bachelor's degree in Communication, Library Science, Journalism, Marketing or related;
  • Familiarity testing with prototypes (rough drafts & sketches, paper prototypes, working prototypes) & live builds;
  • Demonstrate strong analytical & problem solving skills, & the ability to quickly develop recommendations based tested evidences;
  • Excellent communication skills is a must, you need to be able to articulate ideas clearly when speaking in Portuguese & English (Spanish is a huge plus);
  • Able to work independently on multiple projects at once;
  • Ability to organize & prioritize while working on multiple, simultaneous projects of varied size & complexity.

Bonus Points If

  • You have experience & interest in UI design;
  • You have Design skills related to problem-solving methods like Service Design;
  • Experience as a UX Designer or Information Architect;
  • Fluency in Spanish (is very welcome);
  • Experience working within a global team is a huge plus.
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