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Visa // credit cards
Sales, Full Time       Posted: Thursday, February 06, 2020
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Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You'rean Individual.We'rethe team for you.Together, let's transform the way the world pays.

Job Description

Position Summary

Grow, fortify & execute Visa's leading Client Relationship Management & Cross-Functional delivery teams to:

  • Develop strategy, manage execution & performance for the Cross-Border business

  • Drive Sales Transformation efforts across the business leveraging Visa's global best practices

  • Improve sales performance through process efficiency gains to deliver business & revenue growth

What Head of Cross border & Sales Excellence does at Visa:

As the Head of Cross Border & Sales Excellence, this individual will setup & run Cross Border Initiatives as a business unit in partnership with the Country Manager, CRM/Product Leader & AP Head of XB & Sales Excellence based in Singapore. Reporting to both CRM/Product Leader & AP Head of XB & Sales Excellence. The individual will have the mandate to manage & deliver on two strategic priorities of the organization, namely, (1) Cross-border business growth, & (2) Sales Transformation.

Cross-Border Business

  • Set, review & maintain the highest levels of excellence in Cross-Border, sales planning & operations. Embed tools, process, knowledge & capability consistently across China that will drive the highest quality of execution

  • Deliver methodology & know-how to ensure genuine execution & appropriate governance of Cross-Border initiatives across the business, including testing new ways of working & different approaches to client management

  • Act as a thought leader & critical business partner to key partners within the China business to influence action & strategic execution.

  • Partner with the regional & cross-functional teams to identify opportunities & lead working teams to address the opportunity for China cross-border partnerships & execution

Sales Excellence

  • Lead, inspire & drive high performance across the China team to deliver sales execution throughout the entire client sales experience from early identification & pipeline management through to new client onboarding & subsequent client satisfaction, portfolio growth & retention.

  • Deliver a systematic approach to client relationship management, & account planning to build deeper partnerships with clients that are strategic in nature & brilliant in day-to-day delivery

  • Consistently deliver excellence in adoption & use of CRM systems across the business through consistent training & embedding of skills & tools

  • Driving a methodical approach & mindset to commercial & deal management across all Account Executive teams (i.e. including all people within the CRM, MS&A, VCA & Product team that engage clients in business growth/performance initiatives).

  • Upskill Client Relationship Managers to enhance CRM learning, increase curiosity & self-learning, provide the ability to have new experiences & be exposed to new ways of delivering for our clients.

  • Speed up the organization by reducing sales timeframes, contracting & service deployment.


What you will need:

  • Minimum 12 years of progressive commercial experience in Strategy and/or Sales roles, preferably in consulting or financial services industry

  • Proven customer service orientation, interpersonal, organisational & communication skills

  • Ability to define strategic needs of the business & provide appropriate management reporting to senior leadership team

  • Experience in leading, directing & facilitating complex projects that drive change management in the organization & promote sales efficiency & effectiveness

  • Experience in successfully utilising project & portfolio management tools

  • Excellent verbal & written communication capabilities demonstrating success in conveying messages across a diverse set of stakeholders

  • A can-do, positive mind-set, a mind-set which is not stifled by hierarchy

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