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Lyft // on-demand ride-sharing
Boston, MA    Posted: Thursday, January 30, 2020
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At Lyft, community is what we are & its what we do. Its what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, & diverse organization where all team members are recognized for what they bring.

Lyft is looking for a Market Operations Manager to join our Boston team. Our team is growing rapidly & were looking for a strategic individual who has led complex cross-functional initiatives with a track record of analytical problem solving & natural people leadership. Reporting to the Regional Director, you'll be charged with solving complex operational issues & managing projects critical to the teams success.

This role requires flexibility & a willingness to help out wherever needed you may be developing & executing a plan to improve airport conversion one day & managing venue operations for a major music festival the next. Some travel should be expected mostly regional but periodically to San Francisco & beyond.


  • Support the market Regional Director & local team by serving as the owner for important initiatives that will drive impact locally. This includes developing strategies, project management, & ongoing operational support
  • Develop the operations strategy for the implementation of regulatory requirements, city ordinances & large scale rideshare logistics
  • Support the launch of new products in the local market
  • Build & own the plan for improving airport operations
  • Design & implement strategies to improve driver loyalty
  • Coordinate with local government & municipalities to assist with operational needs
  • Partner with cross-functional teams across operations, compliance, government relations, marketing, analytics, & product, & engineering to develop & implement the initiatives above


  • Diverse work experience, preferably a combination of management consulting & business operations; high-growth or start-up experience is a plus
  • Experience managing large cross-functional projects & teams in a fast-paced environment
  • Strong interpersonal skills & the ability to influence & collaborate up & down the organization
  • Excellent organizational & multitasking abilities
  • Strong verbal & written communication skills for internal & external stakeholders
  • Passion & resourcefulness to solve ambiguous, undefined problems
  • A versatile, team player - you're willing to help out wherever needed
  • Ability to thrive in a fast-paced environment & adapt to changing priorities


  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

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