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The RealReal // online consignment shop
Brisbane, CA    Posted: Wednesday, June 12, 2019
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The RealReal is leading the way in authenticated luxury consignment, online & in real life at our
brick & mortar locations. Founded in 2011, were growing fast & fundamentally changing the
way people buy & sell luxury a multi-billion dollar industry. With a team of in-house experts who
inspect every item we sell, our commitment to authenticity sets us apart & creates a foundation of
trust with shoppers & consignors. Our mission to extend the lifecycle of luxury items is leading
innovation in sustainable fashion. Were proud to promote the circular economy & to be the first
luxury member of the Ellen MacArthur Foundations prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative & innovative, & were looking for
exceptional talent to join our team. Build your career with us & enjoy 401K matching, health,
dental & vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a
mothers room, flexible work hours & Friday bagels!

This position is 2 month contract position based 100% on-site at our eCommerce facility in Brisbane, CA.


  • Take ownership of existing end user device & helpdesk duties
  • Respond to the daily queue of helpdesk requests in a timely & efficient manner
  • Perform on/off boarding of employees
  • Deploy equipment for new employees
  • Manage, update & maintain records in the asset management tool
  • Create, add & modify accounts & services across our various platforms
  • Hardware/software upgrades on laptops & desktops
  • Provide basic end user training for hardware & software
  • Maintain Audio/Video & conferencing equipment
  • Manage hardware inventory as assigned
  • General data entry duties


  • Minimum 1-3 years of experience and/or Bachelors Degree
  • Knowledge & experience supporting, troubleshooting & configuring
  • Apple Mac Hardware & PC Hardware
  • Iphones, ipads, android phones & tablets
  • Mac OS X, Windows OS, iOS, Google G-Suite, Office 365, Dropbox for Business
  • End-User desktop support, mobile device support, email support, phone support
  • Excellent communicator, able to speak to end users positively & explain technical detail in
    a manner they can understand
  • Demonstrated ability to work well in a fast-paced, iterative, deadline-driven environment.
  • Basic level experience with Active Directory or other LDAP based directory service
  • Anti-Virus solutions
  • Ability to organize, prioritize, & meet established deadlines
  • Adobe Photoshop & Adobe Lightroom, understanding of photography a plus
  • Basic understanding of networking principles (DHCP, DNS, SSID)


Tuesday - Saturday (10am - 7pm)




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