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Customer Success Manager, Growth Advertisers DACH

London based

About the role:

We are looking for an Account Manager supporting the DACH region to join our Growth Advertisers team in the London office, with huge opportunities for growth. 

As a strategic consultant for Taboolas performance advertising customers, this person will be responsible for onboarding new advertisers, creating individual success plans, managing a large book of business & identifying upsell opportunities at scale. With the right amount of autonomy & encouraged to be impactful, they will be working on projects & team wide initiatives, collaborating with different teams across the organisation to constantly improve Taboolas products & processes. 

The ideal candidate will bring an entrepreneurial, analytical, creative & efficient mind & have very strong relationship management skills. We are looking for someone who enjoys working in a fast paced environment with an international team of smart, passionate & fun people.

 Responsibilities & skills: 

  • Onboard new advertising customers with a strong focus on performance
  • Grow revenue for large book of accounts in the DACH region (~50)
  • Identify, pitch & monitor upsell opportunities at scale
  • Monitor campaign performance & help clients with campaign strategy & optimisation
  • Work closely with the Product, Marketing & Support organisations to drive revenue & increase customer satisfaction
  • Troubleshoot & resolve issues in a timely manner
  • Identify opportunities to improve products & the customer experience
  • Work with a variety of advertisers such as brands, agencies & affiliates - help them make Taboola a must have channel in their digital marketing mix  
  • Make an impact on our product, being the connecting link between advertisers & product teams
  • Use individual skills & strengths to take on projects & initiatives you are passionate about 

Requirements: 

  • Native/fluent German
  • Fluent English
  • 1-2 years of professional experience (client-facing in the digital media/online publisher space preferred but not required)
  • Outstanding relationship management & customer service skills
  • Exceptional verbal & oral communication skills
  • Strong critical thinking skills
  • Problem solving skills
  • Ability to effectively prioritise & manage tasks within a fast-paced environment
  • Demonstrated ability to work & collaborate within a high-performing team

Why choose Taboola? 

Taboola is widely recognised as the worlds leading content discovery platform that now serves editorial & video recommendations to over 1 billion unique visitors every month on premium websites such as T-Online, Die Welt, Sport1, Bloomberg, The Daily Mail & NDTV.  World class brands such as Expedia, Microsoft, Samsung & Whirlpool leverage Taboola's platform to uplift brand awareness as well as deliver online engagement & conversions.

Working at Taboola gives you the chance to be part of building something unique. We are a company that embraces change, has enormous potential for growth & offers a challenging yet collaborative working environment where you will always feel valued & be given every opportunity to make a name for yourself. With an office culture thats international, social & supportive, Taboola offers very generous benefits including 25 days holiday, excellent health insurance, flexible working as well as working from home, stock options & Perkbox to name just a few.

You can copy anything, but you can never copy a companys culture. The culture at Taboola is exceptional & we not only bring publishers & advertisers together, but also like to come together ourselves. This starts from the moment you join, with an exceptional onboarding programme that will give you the tools & everything you need to learn about Taboola & your role. As well as state of the art tools: MacBooks, automatisation tools, office space, etc.

We pride in delivering a more personalised & tailored experience by partnering directly with the advertisers & publishers.

So, if youre ready for a new challenge in a company with like-minded creative individuals, a fast pace & endless opportunities with exciting brands, why not come & see what were all about, you wont be disappointed.

By submitting your application/CV, you consent that any personal information you provide will be subject to Taboolas Employee Data Policy:

(https://www.taboola.com/documents/employee-data-policy.pdf) Please review our policy carefully before submitting any of your personal information. You may contact us at privacy@taboola.com with any questions about how we collect or use your personal information, or your applicable rights.

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