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Tanium // endpoint security & systems management
 
Sales, Full Time    Toronto, CA    Posted: Friday, June 28, 2019
 
   
 
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JOB DETAILS
 

The Basics:

At Tanium, our Associate Technical Account Manager (ATAM) fulfills a vital role in our organization to serve our customers. Operating in a highly-cooperative team environment with TAMs, engineers, & sales account managers, ATAMs contribute to each customers success by supporting the Tanium platform in the field. As an ATAM, youll have continuous opportunities to apply your best technical chops in large enterprise environments while building new skills ranging from sales to scripting.

What youll do:

  • Working closely with our customers to:
    • Triage inbound support cases
    • Solve Tier 1 & 2 cases independently or with the help of team-members
    • Identify & rapidly assign tier 3 support cases to TAMs
    • Conduct health-checks on assigned accounts
    • Work with other ATAMs to assist with their assigned accounts
    • Contribute to & track activity, after action, root cause & daily status reports
    • Document best practices & Run Book entries
  • Work closely with Customer Success TAMs on improving Tanium operational status within key accounts
  • Less than 25% travel

Were looking for someone with:

  • Education
    • AA or equivalent experience required
    • BS degree in computer science, MIS, or similar experience a plus
  • Experience
    • Hands-on Tanium experience a major plus
    • 1+ years experience in technical positions required (can be concurrent with schooling)
    • 1+ years of operational experience in endpoint operations or security (can be concurrent with schooling)
    • Demonstrated aptitude to mastery of new concepts & technologies
    • Demonstrated aptitude in one or more scripting languages
    • Excellent written & verbal communication skills
    • Naturally team-oriented with a mission first attitude
    • Knowledge & experience in one or more of the following technical domains:
      • Endpoint Security
      • Endpoint Support/Troubleshooting
      • Incident response
      • Systems Management
      • Utility Scripting (e.g. bash, PowerShell, VBScript, Python, etc.)
    • Demonstrated critical thinking skills
      • Ability to break problem down into manageable, ordered piece parts
      • Ability to convey problem statement & plan of attack to others
    • Pertinent technical certifications a plus (e.g. Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)

About Tanium:

At Tanium, we empower the worlds largest organizations to manage & protect their mission-critical networks. Theres a reason why 6 of the top 10 retailers, 12 of the top 15 US banks, & 4 of the US Armed Forces use Tanium. We provide lightning-fast capabilities at their fingertips to see everything & do anything across their computer networks with unparalleled scale.

We pride ourselves on being unstoppable in the pursuit of our mission. We are diverse problem solvers driven to do the right thing & win as a team.

Join our team at tanium.com/careers/.

 
 
 
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