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Hello, World! Codecademy has helped millions of people from around the world upgrade their careers with engaging, accessible, & flexible education on programming & data skills. We provide over 200 hands-on interactive lessons ranging from Python to R to Javascript & everything in between. Our learners have gone on to start companies, new jobs, & new lives thanks to what theyve learned with Codecademy, & were thrilled to be working to take that impact to the next level.

Codecademy was started in 2011 by two college students in a dorm room at Columbia that were frustrated by the huge gap between education & employment. A few years later, we are a rapidly growing, diverse team of 75+ in SoHo, NYC. Weve raised over $40m in venture capital funding from top investors including Union Square Ventures, Kleiner Perkins, Naspers, Y Combinator, & more.

If you want to help build a business that impacts tens of millions of people each year & helps them lead better lives, join us!

As a Contract Customer Support Associate, you will be responsible for delivering exceptional customer support with empathy & emotional intelligence. You will work cross-functionally to understand company-wide changes, emerging events, & help our users understand them.

What Youll Do:

  • Answer incoming emails via Zendesk with a focus on quality responses & thorough resolutions. Deliver extraordinary, high volume results.
  • Build relationships between Codecademy & our users through an empathetic & passionate approach to customer support work.
  • Analyze incoming questions & identify areas for product & process improvements.
  • Develop smart, robust, & comprehensive Help Center content.
  • Tackle other project-based work, & work cross-departmentally with the team.
  • Exchange information about the Codecademy product, & ensure it is communicated appropriately & relayed to our users.

What Youll Need:

  • 3 years working in a customer-facing support role.
  • Previous experience with Zendesk.
  • A demonstrated ability succeeding in a customer support department in a fast-paced, growing startup.
  • You need to be self-motivated & able to work independently, & comfortable collaborating cross functionally on a dynamic team.
  • Excellent communication skills (written & verbal) & feel comfortable describing technical concepts to a varied audience in an accessible way.
  • To think deeply & constantly look for ways to relentlessly improve.
  • A deep passion for problem solving.
  • Natural interpersonal & relationship building skills, & a passion for developing customer loyalty.

What Will Make You Stand Out:

  • Previous experience working at a startup.
  • Programming experience.
  • Youve learned a skill on Codecademy in the past.
  • Youre available to work on the weekend.

At Codecademy, we are committed to teaching people the skills they need to upgrade their careers. Codecademy aims to educate a richlydiversedemographic of users with our product & in order to accomplish this, we believe our team should reflect that richdiversity. Our company celebratesdiversityin all of its forms-- race, gender, color, national origin, marital status, sexuality, religion, veteran status, age, ability, disability status-- & works to create an inclusive workplace where people of all backgrounds & beliefs are empowered to better their futures.

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