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The RealReal // online consignment shop
secaucus, NJ    Posted: Wednesday, June 12, 2019
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The RealReal is leading the way in authenticated luxury consignment, online & in real life at our brick & mortar locations. Founded in 2011, were growing fast & fundamentally changing the way people buy & sell luxury a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart & creates a foundation of trust with shoppers & consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. Were proud to promote the circular economy & to be the first luxury member of the Ellen MacArthur Foundations prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative & innovative, & were looking for exceptional talent to join our team. Build your career with us & enjoy 401K matching, health, dental & vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mothers room, & flexible work hours!

This position is based in Brisbane, CA & will report to the Customer Service Manager.


  • Respond to customers in an efficient, friendly, & professional manner over the phone, email or live chat
  • Accurately & confidently communicate order information, policies & procedures
  • Do everything within reason to create an amazing customer experience
  • Adhere to the established work schedule
  • Display a positive attitude & work with integrity when dealing with customers, consignors, & co-workers


  • Retail experience either in E-Commerce or brick & mortar store
  • Amazing communication skills
  • Excellent problem-solving skills
  • Strong ability to multitask
  • Excellent written communication skills
  • Self-motivated & a team player
  • Strong interest in & knowledge of fashion -- top designers, current styles, fabrics, etc.
  • Manage competing priorities & know when to escalate issues
  • Enjoy a fast-paced environment


  • Previous worked for a luxury brand/retailer
  • Previous e-Commerce experience
  • Contact center experience
  • College degree
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