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Product, Full Time    New York    Posted: Friday, March 15, 2019
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The Production Support Senior Analyst, Finance Systems is responsible for managing the maintenance & enhancement of the Workday Financials system. The Production Support Snior Analyst will partner with business stakeholders to identify & resolve system issues, & pursue opportunities for increased efficiency. This role requires knowledge of Finance business processes & methodologies, along with excellent technical & problem-solving abilities.


  • Support maintenance of Workday Financials configuration, including setup & functional configuration

  • Gather requirements for, create, & maintain master data changes required to accommodate rapid organizational growth

  • Work closely with the business teams to understand system pain points, determine root causes, & develop solutions to address issues

  • Implement solutions through successful design, development, testing, & deployment with required documentation

  • Ensure all configuration updates follow proper procedures & workflow in order to comply with internal audit requirements

  • Leverage business knowledge to identify opportunities for process improvements

  • Assist in resolving user how-to questions, & develop training documentation as necessary to minimize re-occurrences of user error

  • Log, route & manage support requests in ticket tracking system

  • Design & develop custom reports as required for business users & leadership

  • Configure & administer security in compliance with policies & procedures

  • Translate business needs into requirement specifications to outside vendors where applicable

  • Manage Workday Release activities, including impact assessment & regression testing

  • Act with speed, while balancing quality & compliance


  • 2+ years of functional Workday Financials experience. Implementation experience a plus.

  • End to end implementation experience including project management, issue management, communication & change management.

  • Excellent knowledge of Finance processes, procedures & best practice

  • Strong interpersonal, collaboration, & problem-solving skills

  • Proven communication skills, with well-developed verbal, written & presentation ability

  • Strong work ethic, intellectual curiosity, good judgment, mature & positive attitude

  • Ability to perform in fast-paced, high-pressure environment

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