Powered by big dreams & small egos, Trilogy is reimagining how skills-based learning can change the face of education. We work with experienced instructors, innovative employers, & top universities to create boot camps that prepare highly-motivated students for high-growth careers. We have successfully graduated thousands of students, & plan to graduate thousands more.
Driven by a one-team mentality, were looking for those with the hunger, talent, & passion to ride this wave with us.
Trilogy is the first of its kind to bring the successful web development boot camp model in-house to academic institutions while supporting the entire student academic journey. Our platform combines coding curriculum, student recruitment, & career placement services to elevate graduates for increased job market success. We are in high-growth mode & rapidly expanding our family of partners.
We put students first
We put students first because they deserve nothing less - & our university & employer partners expect nothing less. Every aspect of Trilogy's success depends on this.
We never stop improving
We believe that continuous improvement is the source of innovation. We lend an ear to both our fans & our critics in an effort to deliver better programs, better service, better communication, & better value.
We bring a "can do" attitude
We are a team of entrepreneurs who confront challenges head-on & figure things out. We value action, effort, commitment, & learning.
We succeed only as a team
Teamwork is critical to our success, & we place a tremendous value on how we work together in our immediate teams, between our business units, & across the entire company.
Trilogy likes to build talent from within. Our student success managers are future P&L Owners. They have the much-desired mix of detailed operator meets empathetic relationship builder. This role relies as heavily on your ability to get tasks done as it does your ability to build productive, professional relationship with internal & external stakeholders. They are depending on you to execute efficiently, recommend process improvements as you notice them, & flag issues (with proposed solutions!) in advance.
The student success manager will change peoples lives & understands that students are investing in themselves. Whether students need a coach, an inspiration, or someone to tell them where they should park, the student success manager is their day-to-day POC for anything pertaining to their class.
Trilogy partners with business to upskill their workforce - fast! The Enterprise Student Success Manager will support adult learners who are either currently working at one of our partner companies or are working towards securing a role at one. The ideal SSM candidate will not only be able to support adult learners but also how to interface diplomatically & professionally with business leaders & university directors.
This role is remote but may require some travel as needed to various locations where classes are being held.
Youll oversee your cohorts day to day activities, instructional staff, & operations including classroom experience, student outcomes, & cultivating a network within the University & the company sponsoring the program.
It is your job to keep students & instructors HAPPY & ensure theyre successful.
The primary focus of the SSM will be in the following metrics:
Net Promoter Score / Student Experience
Program Completion Rate
The SSM owns these in the following ways:
Student Experience (50%) The best marketing will always be our referrals from our Alumni network. Students must not only learn in this program, but the experience must be one in which they will always remember fondly.
Instructional Management (30%): You ll be responsible for managing Instructors & TAs who are in the classroom with students every step of the way. Your ability to empower these individuals to own their classroom, create a dynamic learning environment, engage in meaningful connections with students & skillfully present complex curriculum will undoubtedly contribute positively to the Student Experience.
Program Completion Rate (10%) It is up to the Student Success Manager to ensure our students are supported & meeting required metrics to complete the program successfully.
What makes you a great fit for this role (Requirements):
You have worked in a capacity as a mentor, coach or another role where motivating others was essential to your success
You have worked in the corporate environment & understand the importance of deadlines & streamlined communication
You have managed staff before; you have experience managing a classroom & know what makes a dynamic learning environment
You have experience of making difficult decisions, tackling problems head-on & can articulate lessons learned
You have a track record of delivering excellent customer satisfaction
You have successfully worked with a wide variety of individuals from diverse backgrounds
You have excellent communication skills & experience of being the main point of contact or representative for a brand
You can operate independently in a remote environment & cultivate strong relationships in a primarily remote capacity
You have been a part of a growing environment & are comfortable with evolving roles & responsibilities