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Convene is the network of meeting, event & conference venues.
 
New York City    Posted: Tuesday, November 20, 2018
 
   
 
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JOB DETAILS
 

Service Technician

Who We Are:

At Convene, we're building a company that embraces visible & invisible diversity, encourages healthy integration of personal goals & professional development, & fosters community. Our team's evolution, values & culture have been at the forefront of what we do since our founding. With the meetings & office market growing rapidly & showing no signs of stopping, we are constantly evolving & growing our offerings from hosting meetings & events to providing a full suite of offerings for flexible co-working spaces.

What Youll Do:

The Service Technician will provide genuine anticipatory service to clients & participants in all aspects of hospitality & conference services. In this position, you will interact with our clients & ensure they have a great experience at Convene. You will work in partnership with the Culinary, Production, Technology teams to ensure we are exceeding the expectations of our clients. At all times, the Service Technician is expected to be attentive to our clients needs & make them feel welcomed, important, & relaxed. We need someone with excellent communication & interpersonal skills, as well as someone highly motivated & ready to work with others. Our employees carry our Core Values every day: Genuine, Relentless, Integrity, & Teamwork.

  • Greet all clients with enthusiasm & friendliness
  • Maintain a warm & friendly demeanor at all times
  • Provide world-class service, in accordance with our Brand Standards
  • Set up, replenish, maintain, & breakdown Food & Beverage stations
  • Accommodate special client needs & last minute requests
  • Develop relationships with clients
  • Accurately answer client questions about culinary & our spaces in a friendly manner
  • Read, understand, & execute Program Execution Orders
  • Follow checklists & Standard Operating Procedures
  • Set up & breakdown conference rooms & refreshing rooms as needed
  • Perform facility maintenance
  • Maintain safe, clean, organized, & well-stocked work areas
  • Responsible for constant sanitation, organization, & proper food handling
  • Have full knowledge of menus, recipes, & other pertinent information
  • Perform opening, mid-shift, & closing duties in accordance with company standards
  • Perform cleaning duties including: wiping down tables & chairs, cleaning glasses, washing dishes, polishing glass & silverware, making rollups
  • Maintain a professional appearance at all times
  • Maintain professional working relationships with team
  • Perform additional duties as assigned

What We Look For:

  • High school/GED diploma
  • Minimum 2 years server experience
  • Basic knowledge of food & beverage
  • Proven excellent communication & interpersonal skills
  • Proven good organizational skills
  • Must be highly motivated & ready to lead other team members
  • Proficient in multi-tasking
  • Food Hygiene or Food Handling Certificate preferred
  • TIPS Certification preferred
  • Flexible & long hours sometimes required.
  • Ability to move, carry, push, pull & place objects up to 25 pounds without assistance
  • Ability to reach overhead & below the knees
  • Ability to stand, sit, & walk for an extended period of time

About Convene:

At Convene, were changing the way the world works by transforming the way businesses work. By partnering with the largest landlords in commercial real estate, we design & service the next generation office building one that feels more like a full-service, lifestyle hotel. Our integrated workplace-as-a-service platform gives building tenants & enterprise clients access to a growing network of premium meeting & event spaces, flexible workspaces, hospitality services, & curated experiences for users, all connected by Convenes proprietary technology platform.

  • Founded in 2009
  • Locations in New York City, Boston, Philadelphia, Washington, D.C., & Los Angeles; Opening in Chicago in 2018 & plans to expand globally
  • Launched Convene Workplace in 2017
  • Ranked #11 Workplace in New York in 2017 by Fortune Magazine
  • Ranked #30 in 2017 LinkedIn Annual List of Industry Disruptors
  • 2018 Great Places to Work US
  • 2018 Fortune Magazine Best Workplaces NY

In everything we do, we strive to put the people we do it for first. This starts internally: we believe our values drive behaviors to create culture. Together were building a culture that embraces diversity & learning, humility & gratitude. At the same time, we try not to take ourselves too seriously & strive for a healthy integration between work & personal pursuits.

Benefits You Can Expect As A Convene Employee

  • Supportive work environment & a leader who is focused on your professional growth
  • Company events that highlight our team's passions & hobbies
  • Healthy snacks

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives.

 
 
 
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