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Tripadvisor // enabling travelers to plan & book trips
 
Sales, Full Time    New York City    Posted: Monday, August 22, 2022
 
   
 
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We believe that we are better together, & at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, & experiences, so we can collectively revolutionize travel & together find the good out there.

Tripadvisor is the worlds largest information platform for travel. Our goal is to understand travelers better than anyone else so that we help travelers make the most of every trip.  More than 400 million travelers around the globe come to our site & apps each month to discover & book the best things to do, places to eat, & accommodations. The B2B Hospitality Solutions team is focused on ensuring Tripadvisor is providing a world class suite of solutions for Hoteliers & Restaurants spanning the total addressable market of Enterprise to SMBs.

TripAdvisor is looking for an experienced Senior Manager to join our global Content Solutions business, which is part of the Hospitality Solutions organization.  The role will be responsible for the success, management & growth of our Content Licensing & Hotel Pricing Affiliate businesses for clients in North America. This role requires a proactive, highly motivated, team-oriented & tech-savvy candidate with a highly proven business development acumen who is able to excel in a fast-paced, data driven & entrepreneurial environment. This is an integral position on our team as the right candidate will oversee a significant portion of our teams largest revenue stream.

The ideal candidate will combine strong business development, account management & analytical skills, with previous experience within a leading hospitality, media or technology brand. The role will be based in TripAdvisors headquarters in Needham (though remote work location within the U.S. is acceptable) & will report into the Global Head of Content Solutions. Success in this role will be measured by performance against objectives & key results (OKRs), including but not limited to, growing the regions overall content licensing / affiliate revenue & new member acquisition through strategically optimizing existing accounts & signing new accounts. 

What youll do:

  • Manage & maintain a portfolio of leading hotel chain, technology, media, destination marketing organization, search & OTA partners in North America who work with TripAdvisor to:

    • License TripAdvisor content for display & / or analytical purposes

    • Generate affiliate revenue through hotel bookings

  • Identify areas to optimize existing integrations through data / competitive set analysis & quarterly partner business reviews. Execute against initiatives to reach & exceed target metrics.

  • Identify new leads through research & collaboration with the Content Solutions team. Initiate engagement & negotiate, sign & launch new deals to reach & exceed target metrics while working closely with product & engineering to ensure alignment with timeline from internal teams

  • Negotiate partnerships fairly & ensure standards & compliance meet Tripadvisor corporate expectations

  • Lead, advise & support our partners in the implementation stage of their integration, including but not limited to, best practices, brand guidelines, weekly update calls, technical troubleshooting & testing by representing the Tripadvisor values

  • Serve as your partners primary point of contact to answer questions, run reporting, provide guidance on best practices & troubleshoot any issues related to our products

  • Achieve & exceed agreed quarterly & annual OKRs & revenue targets

  • Maintain an accurate & organized overview of all of your account details & initiatives with documentation of team processes

  • Coordinate with product, engineering, legal, finance, operations, customer support & content teams to answer questions, resolve issues & lead cross-departmental initiatives

  • Some travel required

What We Seek:

  • 10+ years experience in business development or account management at a leading hospitality, media or technology brand

  • Bachelors Degree, or equivalent

  • Experience at building & growing client relationships through positive communication, honesty & trust

  • Demonstrated ability to close deals, drive revenue & think creatively around partner needs, opportunities & solutions

  • Experience with cross-functional teammates to ensure client deliveries are defined, scoped & delivered within expected timeline.  This includes: product, engineering, legal, finance, accounting, & other counterparts across Tripadvisor

  • Comfortable with technical integrations, & enjoys problem solving & utilizing digital products to ensure successful project implementation

  • Target driven & proven self-starter with the ability to deliver on commercial targets through own efforts. Track record of exceeding targets through growing existing & signing new strategic accounts

  • Excellent prospecting, negotiation, presentation & analytical skills to ensure partnerships are secured & executed with optimum performance

  • Intermediate to advanced knowledge of Excel & proven ability to utilize different data sources & reporting tools to identify areas of improvement

We strive to create an accessible & inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at greenhouse@tripadvisor.com

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