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Peloton // connected indoor fitness cycles
 
Engineering, Full Time    New York City    Posted: Saturday, September 12, 2020
 
   
 
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JOB DETAILS
 

ABOUT PELOTON

Peloton is the largest interactive fitness platform in the world with a loyal community of more than 2.6 million Members. The company pioneered connected, technology-enabled fitness, & the streaming of immersive, instructor-led boutique classes for its Members anytime, anywhere. Peloton makes fitness entertaining, approachable, effective, & convenient, while fostering social connections that encourage its Members to be the best versions of themselves. An innovator at the nexus of fitness, technology, & media, Peloton has reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, & world-class streaming digital fitness & wellness content, creating a product that its Members love. The brand's immersive content is accessible through the Peloton Bike, Peloton Tread, & Peloton App, which allows access to a full slate of fitness classes across disciplines, on any iOS or Android device, Fire TV, Roku, Chromecast & Android TV. Founded in 2012 & headquartered in New York City, Peloton has a growing number of retail showrooms across the US, UK, Canada & Germany. For more information, visit www.onepeloton.com.

THE ROLE

The Field Quality Technician assists the Field Quality Engineering team to investigate & communicate issues & corrective actions to the broader Peloton teams. The right candidate for this role possesses the technical ability, problem solving & communication skills to troubleshoot, diagnose, & document failure analyses in accordance with the Field Failure Analysis process. They will also be responsible for updating & maintaining technical work instructions to support training with our customer support & field operations teams. As an individual the ideal candidate is independent, highly motivated, organized, flexible & enjoys working in a collaborative team environment to improve product quality. 

This job is based in the US & requires some domestic & possible international travel. This role reports to the Field Quality Engineering Manager. 

RESPONSIBILITIES:

  • Investigate & document reported issues or failures at our warehouse, customer locations or quality lab to provide specific details to Field Quality Engineers to aid in root cause analyses & implementation of corrective actions.
  • Work with internal teams as a product expert to improve troubleshooting, increase customer satisfaction, & refine issue reporting to improve issue resolution time.
  • Facilitate the training of field operation teams by authoring technical work instructions in coordination with Field Quality Engineers. 
  • Participate in the creation of rework procedures. Help coordinate resources & equipment & execute rework.
    • Advise/recommend rework procedure, method, required resources
    • Develop & gain approval of rework plans
    • Coordinate execution of rework plans
    • Coordinate actions/repairs in warehouse locations & at supplier
    • Communicate result of implementation
    • Verify results of implementation
  • Support reverse logistics partners as product liaison. Participate in cross functional sustaining design efforts.

DESIRED SKILLS AND EXPERIENCE:

  • AS in mechanical engineering, manufacturing engineering, electrical engineering, or other technical discipline.
  • 2-3 years of experience.
  • Strong written & verbal communications skills 
  • Proven track record for understanding & execution of technical projects 
  • Lean/Six Sigma training, Green Belt a plus
 
 
 
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