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BlaBlaCar // long distance carpooling service
   Posted: Wednesday, November 06, 2019
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  Company Description

BlaBlaCar is the world's leading long-distance carpooling platform - a global, trusted community of 70 million drivers & passengers in 22 countries. The platform connects people looking to travel long distances with drivers heading the same way, so they can travel together & share the cost. With the recent integration of a coach network & a commuter carpooling service, BlaBlaCar aims to become the go-to for shared road mobility. Affordable, convenient & user-friendly, wherever there's a road, there's a BlaBlaCar.

Job Description

Why join us?

BlaBlaCar is launching a new business line that is set to fuel tremendous growth for the company.

As local Bus Safety & Quality Associate, your mission is to deliver a great product in terms of safety & quality standards in France & Benelux. You are attached to the Safety & Quality Teamand in tight synchronization with our Paris central teams. But most of all, you will be in permanent touch with our bus partners across France & Benelux.

What you will directly contribute to

  • Coordinating the implementation of the quality & safety policy at bus partners & checking the compliance with BlablaBus' standards:
    • Visiting bus partners located in France & Benelux
    • Leading quality & safety audits of the partners (vehicles, drivers, company profile etc.), write down the audit report & ensure the follow-ups on the Q&S items
    • Leading quality checks on BlaBlaBus lines & stops
  • Providing technical support to bus partners, including updates in bus drivers training, changes in vehicles' specifications or any business activities
  • Monitoring & analyzing various quality & safety indicators :
    • Analyzing the indicators provided by our systems, client surveys & market analysis (punctuality, driver behavior)
    • Building reports based on your audits, tracking systems indicators, surveys, customer ratings & feedbacks
    • Sharing regularly with our partners & suggesting actions plan to help them improve their operations & meet our standards in terms of quality of service
  • Being constantly informed of operating incidents, working closely with traffic control team & reporting any abnormal situations or can become so at your N + 1. Responsible for initiating corrective actions & maintaining the highest quality of service
  • Contributing to the continuous improvement of the quality & safety policy by upgrading processes & being proactive.

What you will need to be successful

  • A strong ability to lead continuous improvement, industrial performance or project management.
  • A prior experience with strong structuring component, operation & procedures within the company
  • Demonstrate thoroughness, autonomy, organization, sense of priorities & anticipation.
  • Ability to analyse, synthetise & adapt to various environment.
  • Full efficiency on MsOffice & Web Platforms
  • Fluent English
  • Mobile for business trips
Additional Information

A few practical details about the role

  • Start: As soon as you are ready!
  • Location: Paris
  • Permanent contract
  • Compensation: Competitive package based on experience

What we offer all of our employees

  • The opportunity to have a meaningful impact, building a CO2-saving global travel network enabling strong human connections too.
  • A strong Fun & Serious company culture
  • An international environment with a team counting 35 nationalities, serving a global member-base from 8 offices around the world (Berlin, Kiev, Madrid, Milan, Moscow, Paris (HQ), So Paulo, Warsaw)
  • State-of-the-art office spaces, in a great location
  • A start-up spirit grounded in agility & teamwork
  • Challenging career opportunities in a high-growth & fast-paced environment
  • Bi-Weekly team-all BlaBlaTalks to learn from each other
  • Weekly Tech Demos, so that we're all up to date with where our product stands

And some other great perks!

  • Free carpooling to live our value Be The Member.
  • Annual BlaBlaBreak which takes us all for an unforgettable weekend
  • Possibility to work from another BlaBlaOffice abroad for a week once a year (BlaBlaSwap)

What is next
If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) & answer our questions in English.

Kindly note that only complete applications will be reviewed by our hiring team & that all your information will be kept confidential.

You can expect us to review your application within the following 3 weeks. If your application & profile fit our requirements, we will invite you for a quick call, followed by a in person interview & a case study.

BlaBlaCar is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.

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