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Unified // real-time social marketing for brands & agencies
Sales, Full Time    New York City    Posted: Wednesday, September 09, 2020
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About Unified

Unified is a leading provider of social advertising services & solutions powered by data & technology. Our proprietary technology is designed to change the business of social by helping brands achieve unprecedented social marketing results. Unified provides expert Managed & Professional Services super-charged by innovative operations & insights platforms, as well as cutting-edge Data Management & Audience Insights solutions. With a range of offerings, we are able to create custom solutions for our clients, tailored to their needs & goals. Headquartered in New York City & with offices in Los Angeles & Atlanta, Unified has managed over $5B in social advertising data for the world's largest brands & agencies & run more than $1B in social advertising campaigns.

For the last four years, Unified has been recognized by AdAge & Crain's as one of the Best Places To Work. For more information, visit or follow @Unified on Twitter. Unified is an equal opportunity employer.


The Account Strategy Manager position, within the Account Management team, is responsible for managing & growing our top clients' business while also taking on additional team-level responsibilities. As an Account Strategy Manager, you will work closely with our top clients on strategic growth & campaign management, as well as developing your leadership & project management skills.


Account Management:

  • Takes lead on client RFP responses in conjunction with Sales & Strategy teams - from managing external & internal communication to producing highly strategic & well thought out client deliverables

  • Manages high profile or complex campaign executions - e.g. campaigns with very large budgets or complex publisher product alpha/betas

  • Oversees client execution team & manages workload between supporting AMs

  • Helps clients measure their advertising campaign success & ROI by preparing reporting, delivering strategic insights & recommendations that help make them smarter marketers

  • Builds positive business relationships with your clients through proactive support, on-site visits, & client education/training

  • Maintains an expert level understanding of publisher products, Unified products, & their use by Unified's clients


  • Lives Unified's cultural values, acts as a role model representing the high standards of performance within the Operations Group

  • Serves as the first line of escalation for all assigned clients' issues; troubleshoots issues raised by assigned Account Managers & Campaign Managers

  • Builds strong relationships with Sales counterparts to align operational expertise with overall account success; acts as the bridge between Sales & Operations for the Advertising business line.

  • Demonstrates superior client management skills - e.g. can explain complex subjects, guide new alpha/beta product execution, & manage multiple deadlines & partners at once

  • Monitors & maintains awareness of client's business objectives & needs ensures entire account team is delivering to meet those objectives & needs within properly set expectations & SLAs

  • Works across multiple client verticals & manages Unified's largest clients with minimal oversight & service issues

  • Proactively identifies areas of our internal workflow that require process clarification, and/or new process, then assists in developing & roll-out to the AM, CM, or Revenue teams

  • Prioritizes & delegates tasks or projects within a larger account team or to AMs, Account Coordinators, or offshore resources.

  • Acts as a trusted advisor to AMs & clients by providing training opportunities, sharing knowledge & advice based on extensive client experiences

  • Assists, as needed, with training new AMs/ACs on the team

Other Skills

  • 3+ years account management experience in the digital advertising industry

  • 4-year undergraduate degree

  • Proven track record of flawless campaign execution - minimal non-tech related make goods on AMs accounts

  • A positive attitude when it comes to internal relationships & clients - & stays positive in the face of adversity

  • Naturally curious & always strives for improvement - mistakes are met with the desire to improve themselves, the client, & the company

  • Experience with process enforcement, creation, & implementation

  • Demonstrated team level leadership by facilitating team meetings or leading team training

  • Strong leadership qualities, presentation, communication, & interpersonal skills

  • Exceptional organizational skills with a focus on quality assurance, flawless execution, & scalable process improvement

  • Ability to switch between different tasks efficiently - from analytics work to client presentations

  • Works well & stays calm under pressure - especially being able to organize & prioritize multiple responsibilities & client requests

  • Strong MSFT office skills with expert level Excel, Word, & PowerPoint

Note to Recruiters & Placement Agencies: We do not accept unsolicited resumes from outside recruiters/placement agencies, & will not pay fees associated with resumes presented through unsolicited means.

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