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Intersection // smart cities technology & media
New York    Posted: Tuesday, February 11, 2020
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Who are we?

Place Exchange is on a mission to transform the entire OOH channel to be truly programmatic for buyers & sellers. We're rethinking how media works in public space, & building the technology to make it happen. Join us as we apply our vision & technology to reshape advertising & content in the physical world around us.

Place Exchanges technical platform includes a mix of data analytics, 3rd-party services, & software written using: modern Python/Django, JavaScript, React, Ansible, SQL/NoSQL solutions, & AWS Services.

What is the Role?

As a Sr. Manager, Tech Support you will help build a best-in-class customer service center from the ground-up to support the growth of our Out-of-Home (OOH) Programmatic Platform. Reporting directly to the CTO, you will work across Partnerships, Product, Engineering, TechOps, AdOps, Finance, & other internal groups across the company to ensure customer & partner satisfaction & success.


  • Develop future state partner support strategy & launch plan, platforms & tools
  • Proactively identify areas for end-to-end servicing/operational improvement, including tools & processes
  • Help grow, scale & train a Technical Support Team
  • Assess tooling needs for ticketing & Quality Assurance platforms
  • Develop training program & associated documentation for the team
  • Formalize & implement processes for SLAs/SLOs / Quality Assurance / KPI tracking
  • Be able to prioritize needs & provide direct queue management
  • Develop plans & procedures for incident management, triage, & communications

Youre awesome for this role because:

  • Youre someone who is excited to help build & architect our future service experience, platforms & processes from the ground up.
  • You consider yourself highly collaborative & enjoy working with internal teams, & can also demonstrate empathy, logic & business acumen in solving our partners challenges.
  • You love to create & continuously improve end-to-end service experience, identify & diagnose technical issues, & recommend solutions to the Executive team in order to improve our products, services & overall performance.

Company & Background

The average consumer spends 70% of their time outside of the home, & thanks to the rapid proliferation of digital displays in cities & venues around the world, Digital Out of Home is one of the fastest growing media channels. Place Exchange is the first & only true programmatic platform for Out of Home (OOH) & Place-Based media, connecting digital marketers to consumers in physical space. We partner with premium publishers across the U.S. (and soon around the world), offering unprecedented scale, brand safety, & bottom-line results for advertisers. Our proprietary & patent-pending technology enables our DSP partners to unify workflow, creatives, reporting, & attribution for OOH with the rest of the digital advertising ecosystem.

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