Outreach is the number one sales engagement platform that helps companies dramatically increase productivity & drive smarter engagement with their customers. More than 4,000 companies such as Adobe, ADT, Tableau, Okta, DocuSign, SAP, & Cisco depend on Outreach's enterprise-scale, unparalleled customer adoption, & robust AI-powered Innovation.
One of the largest teams at Outreach, Customer Success is the trusted advisor helping Sales Leaders shape their strategy & drive measurable business impact. We are the experts on our product, the Sales Engagement industry, & contextualise together how it delivers value for our customers. A successful team member will be collaborative in their approach while advocating for customer needs to improve product, positioning, & capabilities. As an Enterprise CSM, you'll be making an impact with some of the world's biggest brands; offering best practice & industry knowledge, & acting as the voice of the customer within Outreach. As a result, your success & learnings will contribute meaningfully to the success of the organization.
ABOUT THE ROLE
Working in a fast-growth company means that no day is ever the same. But here are the main responsibilities & tasks you'll undertake: