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See yourself at Twilio

Join the team as our next Staff, Technical Program Manager.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

Twilio is the worlds leading customer engagement platform empowering developers to build modern communication applications & experiences. We send over 3 billion emails on behalf of our customers on a daily basis.  We seek an inspired & technical individual to join our Twilio Engage Operations team. This team consists of Technical Program Managers & Product Operations Managers who are dedicated to ensure successful product launches & smooth execution frameworks. As a Staff Technical Program Manager, you will be responsible for leading complex programs & projects that develop & evolve systems & features that impact millions of users & their customers. 

You will be responsible for facilitating teams to reach our aggressive product delivery & infrastructure scale goals. You will ensure team collaboration & quickly identify dependencies & risks, resolve blockers, track & report progress, all while leveraging best practices to ensure predictable & timely delivery of our programs. You will be partnering & collaborating with Product & Engineering leadership, Product Managers, Engineers, & other stakeholders across BUs, to craft & deliver on our highest priority programs. This role is critical in supporting Twilio Engage growth efforts & touches all stages of the product development lifecycle.

If you are excited about building & leading complex programs & projects while creating clarity within ambiguous environments with a highly dedicated team to build something great, you may be a fantastic fit.

Responsibilities

In this role, youll:

  • Build & lead complex cross-functional programs for product & cross-company initiatives. Must be able to effectively plan, organize & drive projects to completion with minimal oversight. 
  • Drive towards continuous improvement through analyzing data & inspecting & adapting practices to work with agile teams to improve project delivery
  • Support the transparency & communication of the health & progress of an overall program that you are coordinating. Ability to effectively communicate across all levels of the organization
  • Gather & analyze large amounts of information quickly in order to problem solve & drive decision-making effectively
  • Identify & escalate gaps & risks across organizations.
  • Align senior leaders on program priorities. Regularly communicate program risks & align leaders on solutions.
  • Demonstrate a sense of urgency & ownership to drive solutions & tasks to completion
  • Help be an agent of change as we strengthen our Program Management across the organization
  • Influence & execute across cross functional teams

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • 7+ years experience in technical program management, project management, or operational role.
  • BA/BS degree in computer science or similar degree
  • A true servant-leader, there to help the teams do their best work
  • Experience leading & managing the successful delivery of high impact & highly cross-functional integrations & platform program initiatives
  • Strong ability to quickly build relationships & establish rapport with various cross-functional stakeholders
  • Strong ability to create clarity & movement in ambiguous situations with a passion to deliver innovative solutions at scale 
  • Strong written & verbal communication skills as well as ability to think clearly, problem-solve & prioritize
  • Ability to adapt to & manage change. 
  • Ability to handle multiple competing priorities in a fast-paced environment

Desired:

  • Certification in Project Management or relevant discipline
  • Experience in Agile Program Management
  • Experience in establishing & driving the adoption of program frameworks, tools, & best practices
  • Experience working with SaaS product, CDPs, replatform programs

Location 

This role will be fully remote or based out of one of our North America offices. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

(Location dependent information)

If you are a Colorado applicant:

  • The estimated pay range for this role, based in Colorado, is $132,320 - $181,940.
  • Additionally, this role is eligible to participate in Twilio's equity plan.

The successful candidates starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, & geographic location within the state. This role is also eligible to participate in Twilios equity plan & for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

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