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Alfred // digital & in-home concierge services
 
Design, Full Time    New York City    Posted: Monday, August 22, 2022
 
   
 
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JOB DETAILS
 

Your role in our mission

Were Alfred, & were building the future of living. We provide residentfirst software & services to deliver inhome support & local experiences. Were building a future where everyone has the help they need to make time for the people & things that matter most. Since 2015, weve completed millions of services & saved our members countless hours across more than twenty cities.  

At Alfred we create experiences that save time, connect, & delight our customers. Were seeking a passionate & curious designer to join our Product Design team to define the future of living. We work by being customer-first & user-centric as a core part of our design team. Our ideal designer creates intuitive solutions to complex problems & designs experiences that engage, excite, & empower our multiple customers.

How youll contribute to #OneTeam

  • Advocate for the 3 unique customers at Alfred that are at the center of our mission: our residents, our buildings, & our resident-facing team members.
  • Collaborate with your product manager & engineers during the discovery process, understanding the outcomes you are trying to drive, the problems you will solve, & who you will solve them for, synthesizing that data to formulate requirements for effective design
  • Own the designs you create from end-to-end -- identifying & developing the best design methods to articulate your solutions (flows, prototypes, wireframes, high fidelity design, etc) along the way. Solicit data & test across multiple possible solutions to drive the best outcomes for our customers & our business
  • Collaborate with your product manager & engineers during the implementation phase to ensure the product meets design intent & quality standards; work directly with engineers on the front-end execution, including design QA
  • Identify design process gaps or inefficiencies & contribute to improvements.
  • Help cultivate a strong design culture within a growing team.

Who you are 

  • Have a portfolio or samples of work demonstrating experience in user-centered product design solutions 
  • You have 2+ years of real-world experience designing both native applications & web design from concept to completion
  • Experience working in UI & UX 
  • Pay attention to the smallest details & are innovative in your problem solving
  • Comfortable clearly & concisely communicating customer problems & other opportunities cross-functionally with Product Managers, Engineers, Key Stakeholders
  • Proficiency using design tools like Figma or similar (e.g. Sketch, Adobe XD, etc) to create workflows, components, & prototypes
  • Experience conducting user research sessions like user interviews & usability testing
  • Experience working with & building design systems & intimate knowledge of the modern web, iOS, & Android features & functionality

Youll connect with us if you 

  • Practice empathy 
  • Conduct yourself with the highest integrity 
  • Are thoughtful, self-reflective, & always open to growing 
  • Speak up with radical candor 
  • Approach your work as an owner 
  • Have a high & ever-climbing bar for excellence 
  • Always do things the right way, even when its harder
  • Believe that #OneTeam is greater than the sum of its parts 
  • Leave no loops open

Some ways we care for you

  • Remote Friendly working style 
  • NYC Pet-Friendly HQ 
  • Equity, Diversity, & Inclusion working group
  • Unlimited PTO
  • Weekly Seminar Learning Sessions
  • Culture of Promoting from Within 
  • 100% coverage of Medical, Dental & Vision Premiums for Employees
  • FSA & HSA options
  • Quarterly Feedback Reviews 
  • 401K
 
 
 
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