Outreach is a leader in sales engagement software & one of the fastest growing technology companies in the world. Founded in 2014, we've experienced incredible growth - both the platform & the company culture have achieved worldwide recognition.
One of the largest teams at Outreach, Customer Success is the trusted advisor helping Sales Leaders shape their strategy & drive measurable business impact.
We are the experts on our product, the Sales Engagement industry, & contextualize together how it delivers value for our customers. A successful team member will be collaborative in their approach while advocating for customer needs to improve product, positioning, & capabilities.
As the Manager of CSMs, you will lead & manage a team of customer success professionals who are focused on delivering value realization for our customers.
Reporting to the Sr/Director of Customer Success, this is a pivotal role that requires the ability to lead a team, collaborate with Sales & the Post-Sales organizations to deliver a seamless customer journey, build best practices & help a fast growing company deliver against our customer promise.