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Tripadvisor // enabling travelers to plan & book trips
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We believe that we are better together, & at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, & experiences, so we can collectively revolutionize travel & together find the good out there.

We strive to create an accessible & inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at

ENT Client Management

  • Lead a Team of AMER Meta Success Managers (MSMs) providing best-in-class campaign optimization recommendations & insights to our largest Enterprise Hotel, OTA (Online Travel Agent), & Aggregator partners

  • Responsible for organizing & prioritizing account management support for all clients supported by your Team

  • Co-own the strategic direction & Account planning for all clients supported by your Team

  • Ensure consistency in the support provided by all Regions by collaborating closely with your Team members & Regional Team Manager counterparts 

Strategy & growth

  • Represent your Team externally with key clients in meetings & industry events

  • Lead the work with your Team members, in close collaboration with your Meta Analytics counterparts as well as with the Hotel Solutions Sales team to define the Account Strategy & plan for your clients proactively identifying growth opportunities linked to Metasearch

  • Accountable for overseeing & understanding campaign performance for the clients in your Team

Team management

  • Attract, hire, retain & grow talent, manage team performance in alignment with the wider Meta Success & Accommodation Meta Auction teams mission & objectives

  • Define quarterly MBOs for the MSMs (Meta Success Managers) in your Team & evaluate achievements at the end of the quarter.

  • Provide coaching, mentorship, & career development support to team members through regular Team meetings, 1-1s as well as leading the Mid & End Year review process.

  • Stimulate individual Team members growth by creating a culture of inclusion, empowerment, accountability, collaboration & best practice sharing  - within your Team as well as in the wider Meta Accomodation org & beyond

What were looking for:

  • 7+ years experience in Account Management or similar client relationship/service management-related role

  • Experience from working with MetaSearch & a deep understanding of the MetaSearch ecosystem

  • A strong sense of ownership & with working in a fast-paced, global & highly dynamic environment where products & processes evolve rapidly

  • Excellent communication & interpersonal skills with a proven ability to influence stakeholders & motivate teams

  • Excellent problem-solving & analytical skills, Experienced in Excel & with Salesforce

  • Ideally 2+ years of prior team management experience

  • Results-oriented, organized, flexible, & open to change & new information; adapts

    behavior, work methods & priorities accordingly

  • Master or Bachelors degree required



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