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Twilio // platform for building messaging applications
Product, Full Time    Dublin, Ireland    Posted: Monday, February 21, 2022
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Because you belong at Twilio

The Who, What, Why & Where

At Twilio, our mission is to power the future of communications. We believe that communication should be at the heart of every product & customer experience. To help us on this path, we are looking for a product leader who will lead the strategy & execution for Twilio's Flex contact center experience.


We are looking for a Senior Product Leader who lives the Twilio Magic & has:

  • 10+ years of total PM experience in an agile, cloud, continuous delivery environment.
  • Strong business owner with a consistent track record of conceptualizing products & taking them to market.
  • Proven success in product management for both small & large organizations. 
  • Understanding of B2B /enterprise go-to-market, experience managing enterprise customer expectations.
  • Experience working with UX design & research, & data-driven approaches to PM decision-making.
  • Solid understanding of what it means to own/operate cloud services, especially developer platforms.
  • Bachelor or Master in Computer Science or closely related field or equivalent experience required.


As a lead Principal Product Manager in Twilio Flex platform services team, you will the Twilio Magic values:

  • BE AN OWNER: Own the roadmap, product strategy & release cadence for multiple Flex Application services.
  • DRAW THE OWL: Build the next-generation of Flex Application services to enable industry-leading customer service experiences.
  • WEAR THE CUSTOMERS SHOES: Engage with our largest customers, other product managers, & cross-functional teams to craft & deliver the future of Flex platform services. 
  • BE BOLD: Discover opportunities & solutions by gathering feedback from customers & prospects, iterating on customer experience mocks & UI wireframes, whiteboarding technical implementations.
  • BE INCLUSIVE: Work with your team to evolve existing services & define new ones, prioritize their features, & craft their user experience.


Twilio's mission is to fuel the future of communications. We do that by focusing relentlessly on building the most robust, programmable, customer-centric communications platform in the world. Twilio reaches more than 5 million developers daily globally & every month, billions of voice & video calls are made & billions of messages are exchanged using our platform. We are in the middle of an incredible transformation of communications. Both consumers & businesses are changing how they communicate using new methods that are at the same time more delightful & much more powerful. We believe communications are at the heart of trustworthy interactions between people. In a more privacy & security focused world, Twilio is committed to ensuring that we have trustworthy customers on our platform & were able to propagate that trust into the ecosystem. This way Twilios customers remain compliant & have the most engaged & relevant communications on the planet. This is an outstanding opportunity for a program leader to take ownership of an essential part of our strategy & help take Twilio to the next level.

Twilio is truly unique; we are a company committed to your growth, your learning, your development, & your entire employee experience. We only win when our employees succeed & we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, & innovation & we want you & your ideas to thrive at Twilio.


This position will be located in our London office or remotely in Ireland. Around the world, Twilio offers benefits & perks to support the physical, financial, & emotional well being of you & your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers experience,  understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture that empowers everyone to do their best work & be the best version of themselves.

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