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Lyft // on-demand ride-sharing
New York City    Posted: Thursday, December 05, 2019
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At Lyft, community is what we are & its what we do. Its what makes us different. To create the best transportation experience for all, we start in our own community by creating an open, inclusive, & diverse organization where all team members are recognized for what they bring. We believe that trip by trip, were changing the way our world works. We imagine a world where cities feel small again, where transportation & tech bring people together, instead of taking them apart. We see the future as community-driven & it starts with you.

Our mission is to improve peoples lives through the worlds best transportation. Started as a donation based ridesharing network in San Francisco, Lyft today provides millions of rides everyday in 200 cities- saving you the time & hassle to get to your destination. Were moving to a world where on-demand transportation is a viable alternative to driving yourself & we need experienced analysts to support a vast network of features & software across multiple markets. Lyft is seeking applicants that are interested in understanding new software/features developed in-house & in diving deep to find the cause of issues in the system.


  • Respond to our operators questions related to our system & problems with the system
  • Bridge information between our customers, our engineering teams & between departments
  • Work on implementing & improving technology-related operational processes
  • Plan & execute system upgrades with our operators
  • Install, configure, monitor, update & do log analysis on various components of our stack
  • Provide feedback to the product & engineering teams relative to problems encountered & possible improvements to our systems
  • Prepare & train our operators in operating our system
  • Can help lead large projects from idea to positive execution
  • Act on feedback to learn & grow


  • Must have a degree in computer science
  • Must have 5+ years of experience in technology & customer service
  • Experience or exposure to distributed systems
  • Experience working with databases, relational or NoSQL
  • Experience with Linux/UNIX
  • Experience with cloud infrastructure (AWS, GCP, etc)
  • Ability to thrive in a startup environment
  • Ability to write thorough, scalable & clear documentation


  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

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