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CLEAR // biometric identity platform
 
New York, New York / Boston, Massachusetts / Washington DC, / Atlanta, Georgia    Posted: Monday, August 22, 2022
 
   
 
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Founded in 2010, CLEARs mission is to create frictionless experiences. With more than 12+ million members & hundreds of partners across the world, CLEARs identity platform is transforming the way people live, work, & travel. Whether its at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - making everyday experiences easier, more secure, & more seamless. Since day one, CLEAR has been committed to privacy done right. 

The Senior Manager,  Field Tech Operations is a critical leadership role within our Technology Operations organization.  This person will manage & support the Technology infrastructure for our Airports & Sports venues in multiple cities within their designated region. You will join a highly technical team dedicated to ensuring technology stability & reliability for our Ambassadors & members. We are looking for a customer-focused technologist who thrives in fast-paced, complex environments with the ability to problem-solve independently while thinking & working strategically as part of a larger team.


What You Will Do:

  • Build, maintain & support CLEAR Pods in all of our airport & sports locations within your region
  • Manage tablets, network infrastructure, & all biometric peripherals associated with Pods
  • Provide onsite & remote support for all end-user devices/services (e.g. laptops, mobile devices, LAN/WAN within your region)
  • Assist with management of IT inventory for all assigned locations, coordinating with vendors when required
  • Coordinate with & coach local technical leads on remediation of Tier 1 issues
  • Identify & resolve Tier 2 incidents for all Pods & end-user assets within assigned region
  • Monitor & maintain the latest software & application patches
  • Manage computers, users, & groups in Active Directory & Okta environments
  • Develop & maintain relationships with local CLEAR & venue management, Ambassadors, & senior leadership teams
  • Consistently make recommendations to help improve overall IT functions & solutions for your designated areas

Who You Are:

  • 5+ years of applicable experience, including in-person & remote support experience
  • Proven track record of IT Administration in environments with 400+ end-users
  • Ability to execute flawlessly in a rapid-paced environment with multiple priorities
  • Strong communicator with exceptional ability to interact with technical & non-technical end-users
  • Strong experience with MDM management & providing off-site/remote support to end-users
  • Excellent knowledge of router setup, maintenance, & troubleshooting -- experience with Cisco/Meraki routers is preferred
  • Knowledge of Windows 10 including Group Policy, imaging, patching, & troubleshooting
  • A self-directed & collaborative team member who prioritizes customer experience above everything else
  • Ability to identify trends & recommend solutions to improve the overall CLEAR experience for employees & members 
  • Based in Boston, Washington DC, New York City or Atlanta , with ability to travel to designated locations across the US, as needed

#LI-Hybrid

 
 
 
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