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Updater // streamline the moving process
New York    Posted: Saturday, October 05, 2019
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Do you open doors for strangers or offer your seat on the subway to someone who needs it? If you love making other people's lives easier, we want you on our team!

As our Customer Experience Temp, youll be on the frontline to help us answer tickets, process user requests & be a helping hand to users as needed. A typical day will include responding to user inquiries via email, data entry, processing user requests, & keeping an eye out for technical issues with your day-to-day responsibilities. Our ideal candidate will have excellent written & verbal communication skills, knows their way around Microsoft Excel (Google Sheets), & thoroughly enjoys helping others.

What youll do:

  • Process user requests as a large data set
  • Respond to inbound user inquiries & tickets
  • Send outbound tickets as needed
  • Follow a specific process, & propose changes if you think it can be better

What youll have:

  • Excellent Excel/Google Sheets skills
  • Amazing written communication skills
  • An eye for detail, which is a must
  • Some technical knowledge (you know how to reset your modem)
  • The ability to work both individually without much oversight, & within a team on specific projects

Tools you know how to use:

  • Excel or Google Sheets
  • Zendesk, FreshDesk, or other ticketing system (optional)

This is a part-time temporary position, roughly 20-23 hours per week Mon-Fri

About Updater

Updater makes moving easier for the 17 million households that relocate every year in the US. With Updater, users seamlessly transfer utilities, update accounts & records, forward mail, & much more. Hundreds of the most prominent real estate companies in the US (from real estate brokerages to multifamily & relocation companies) rely on Updaters real estate products to save clients hours with a branded & personalized Updater moving experience.

Headquartered in New York City, Updater has raised nearly $100 million from leading investors, including SoftBank Capital, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors), & more. Updater was named a top 100 Crain's Best Places to Work in NYC twice & was ranked as the highest-rated tech company on the list in 2016. For more information, please visit

Updater is proud to be an equal opportunity employer & will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

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