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PagerDuty // digital ops management
Remote    Posted: Friday, November 20, 2020
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Together we're building a company that will endure & products people will love for generations to come.

We believe that people do their best in a culture that fosters inclusion, innovation, & success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own & Bring Yourself - serve as the foundation of our collaborative & dynamic culture.

Whether it's conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live & breathe these five values every day. Together, we solve real customer issues & fulfill our mission of connecting teams to real-time opportunities & elevate work to the outcomes that matter.

We're building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

Why We Need You:

PagerDuty is seeking an individual to join our Customer Success Scale team as a Program Manager responsible for helping our outsourced partner succeed. In this role, you will partner with key stakeholders across the organization to accelerate, scale & simplify both the customer experience as well as our Scale team experience.  You will help define & build scalable adoption & retention playbooks while providing our outsource team with the insights, tools & resources necessary to support our customers. You'll have an infectious sense of urgency to help those around you. Last but not least, you'll need to be comfortable in working in a less structured' environment but also build structure where it's needed while bringing the teams on the journey to improving the ways we work.

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