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Lyft // on-demand ride-sharing
 
New York City    Posted: Friday, November 08, 2019
 
   
 
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JOB DETAILS
 

At Lyft, community is what we are & its what we do. Its what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, & diverse organization where all team members are recognized for what they bring.

Were looking for a passionate & results-oriented Program Lead to lead & manage our Wheelchair Accessible Vehicle (WAV) programs in the East Coast.

In this role you will lead the build out Lyfts wheelchair accessibility program, lead the day-to-day program operations, & manage the strategy & lead the execution on new supply initiatives. The ideal candidate is a great communicator, organized, business savvy, & exceptionally driven. If youre sharp, highly resourceful, & have an eye for collaboration & continuous process improvement, then wed like to talk to you.

Responsibilities:

  • Serve as the main point of contact, lead & be responsible for Lyfts Wheelchair Accessible Vehicle WAV) programs on the East Coast
  • Collaborate across teams to define & ensure commitment to project schedule, scope, objectives, milestones, & deliverables
  • Identify resource needs & manage changes to schedule, product, cost, or scope
  • Manage the execution of the vision & strategy to expand the reach of WAVs & improve the service Lyft provides its riders
  • Own the coordination & communication with other lines of business to keep them updated & engaged on whats going on in the world of WAV
  • Hyper-focused on finding process improvements & proactively improving all aspects of the business
  • Develop, improve, & consolidate internal processes to respond more quickly to fast-changing regulatory requirements that impact the WAV program
  • Provide & manage analysis of market behavior to identify more efficient supply models
  • Communicate program status & report on key performance indicators to the leadership team & stakeholders

Experience:

  • 4+ years of operations experience
  • Proficiency with Excel required
  • Strong attention to detail
  • Ability to understand & react to changing priorities even when not all the information is available.
  • Comfortable working with large data sets; using data to guide prioritization & resourcing
  • Experience managing external vendors & partners
  • Ability to work effectively with cross-functional teams
  • Excellent communication, verbal, & writing skills
  • Strong bias for action

Benefits:

  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

 
 
 
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