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Culture Amp // survey platform for people & culture
 
San Francisco    Posted: Thursday, February 25, 2021
 
   
 
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Join us on our mission to make a better world of work. 

Culture Amp is the worlds most trusted Employee Experience platform. Our mission is to create a better world of work for 100 million people by helping companies put their people & culture first. 

We do this by bringing together pioneering people science & powerful technology. Over 3000 companies like Airbnb, Slack, & the BBC trust Culture Amp to collect, understand & connect data throughout the employee experience. The insights help them truly understand their people & guide them on the best actions to drive positive behavior change & lasting impact. We live in a world where the ability to understand & influence culture at scale is no longer a nice-to-have but a necessary-to-survive.

The Opportunity at Culture Amp

  • Proactively driving customer adoption, retention & overall success 
  • Training customers in using the platform & more broadly, the domain of people & culture
  • Identifying & developing opportunities for expansion where our platform can assist customers beyond their initial use
  • Driving customer advocacy to bring more awareness to the work we do & helping to drive towards a better world of work. 
  • Ensuring any customer support requests are dealt with effectively. This may involve collaboration with other teams such as Support or Account Management.
  • Being a customer advocate by providing feedback to the product & engineering team on where we can improve the platform to better solve our customers challenges.
  • Consistently prioritizing competing client & internal needs 
  • Navigating & managing multiple client relationships & internal relationships to deliver the best possible customer experience. 
  • Bringing new & creative ideas to the table to help contribute & influence the overall customers success practice. 

What You Bring to Our Camp

  • Background in a Product Specialist or customer-facing role at a SaaS company is highly preferred
  • Undergraduate or Masters degree in Industrial-Organizational Psychology or HR/Business Analytics is ideal, but not required.
  • Experience dealing with a high volume of customer calls & emails
  • Proficient with tools such as Slack, Zendesk, HubSpot, Trello & a variety of others. 
  • Demonstrated technical proficiency (Advanced Excel Skills, Database experience, Software Engineering)
  • Microsoft Office Suite & KeynoteBackground in a Product Specialist or customer-facing role at a SaaS company is highly preferred
  • Undergraduate or Masters degree in Industrial-Organizational Psychology or HR/Business Analytics is ideal, but not required.
  • Experience dealing with a high volume of customer calls & emails
  • Proficient with tools such as Slack, Zendesk, HubSpot, Trello & a variety of others. 
  • Demonstrated technical proficiency (Advanced Excel Skills, Database experience, Software Engineering)
  • Microsoft Office Suite & Keynote

After 3 months you'll...

  • Work with all of our cross-functional practices to teach new customers how to use the platform, resolve customer issues, renew existing customers, & influence where our product is headed
  • Influence change in complex organizations, especially working with HR leaders on their employee engagement strategy
  • Experience implementing, analyzing & presenting survey results to HR leaders
  • Be comfortable with a high volume of customer calls & inquiries; scheduling, operating & using conference call platforms
  • Attend People Geekup events where we mingle with our community

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women & other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat & see if you could be a great fit. 

Non average workplaces attract above average people.

We consider ourselves anything but average & strive to make a home for different types of people from around the world to do their best work & have fun doing it. So we have created 4 not your average values that we live by, take a read, & if this sounds like the environment for you, please apply! 

We are extremely proud of the Culture we have built, but don't just take our word for it, our Glassdoor reviews speak for themselves! 

We are committed to not only making a better world of work, but also a better world. So we are proud to be recognised as a certified B-Corp.

We believe that inclusive businesses are better, not just for company results, but for the world. We have a strong commitment to Anti-Racism, & endeavour to lead by example. Every step we make as a business towards anti-racism is another step we can support our customers in making a better world (of work). You can see our current commitments to Anti-Racism here.

We ensure you have the tools you need to thrive both in & out of work.

  • MacBooks for you to do your best work 
  • Share Options - its important to us that everyone is an owner & can share in our success
  • Medical insurance - for you & your family so you can feel safe in these uncertain times
  • Excellent parental leave & in work support program, - for those families to be
  • Flexible working schedule - where we can, lets make work, work for you
  • Fun & inclusive digital, & (in the future) in-person events

Most importantly. An opportunity to really make a difference in peoples lives.

Here are a few highlights from Culture Amp

#LI-REMOTE #LI-LA1
 
 
 
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