As the VP of Client Success, you will report to the Chief Client Experience Officer & be responsible for setting the vision & strategy to deliver best-in-class, effortless experiences to all clients at scale & managing Wealthsimple's front-line teams. As a key member of the leadership team, you will champion the voice of the client across the organization & partner with Data Science, Product, Engineering, Operations & Marketing to enable exceptional client experiences in & outside of our products. Our ideal hire is passionate about our clients. They have a strong vision for how we delight our clients at scale as well as the ambition & drive to roll-up their sleeves & help us deliver it.
Wealthsimple is a financial services company on a mission to help everyone achieve financial freedom by providing products & advice that are accessible & affordable. Using smart technology, Wealthsimple takes financial services that are often confusing, opaque & expensive & makes them simple, transparent, & low-cost.
With over 1.5 million people using Wealthsimple products, we are the market leader in Canada, & we're fast growing in the US & UK. Our team is working together to build one of the most innovative fintech companies in the world & we're looking for talented people who want to help us move fast, ship often & make a huge impact. Join us on our mission to make financial services simple & affordable for everyone!