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Twilio // platform for building messaging applications
New York City, United States    Posted: Wednesday, September 15, 2021
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Because you belong at Twilio.

The Who, What, Why & Where

Twilio Flex is growing rapidly & is looking for a highly hardworking, curious, & action oriented Sr. Business Analyst to be a key contributor of the Flex Business Operations team to develop reporting & analytics capabilities, proactively surface underpinning & opportunities for growth, & crispy socialize those takeaways to multi-functional teams. You will expand the use of our business intelligence platforms & underlying data infrastructure, & drive metrics reporting & analysis that will advise strategic planning & tactical decisioning across Development, GTM (Sales, Marketing, customer Success), Support, & Finance teams.


As a Sr. Business Analyst you will take a service oriented, consultative approach to measure fast moving strategic priorities & surface opportunities.

  • 5+ years professional in an analyst role performing quantitative analysis, building dashboard & reports, & working with business partners to organize data that drives meaningful decisioning, in a B2B business.
  • Solid understanding of data processing from descriptive to predictive across data ingestion, prep, development, & end user adoption.
  • Sophisticated understanding & use of SQL, relational databases, & visualization tools (e.g. Looker & Tableau).
  • A structured problem solver who consistently displays a deep understanding of the problem determination/problem resolution process, & goes above & beyond to fully understand the scope of a problem the business is trying to solve before diving into data.
  • Track record of consistent execution with high attention to detail & commitment to quality in a fast-paced, fluid environment
  • High level of intellectual curiosity, with a willingness to guide others & learn new techniques.
  • Outstanding verbal & written communication with the ability to clearly translate data insights to meaningful business solutions..
  • Good interpersonal skills
  • Bachelors degree or equivalent experience required


As a Sr. Business Analyst, you will live the Twilio Magic values:

  • DRAW THE OWL: Drive impactful analysis & visualizations that elevates Flexs operating data to deliver business outcomes, & help our partners exceed their goals
  • BE AN OWNER: Be a valued enabling business partner to your teammates & Flexs multi-functional teams that uses data as a roadmap to profitable growth.
  • WRITE IT DOWN: Be clear & streamlined in surfacing why the data youre surfacing is important, how it should be interpreted, & what are the specific actions to be taken as a result.
  • BE INCLUSIVE: Develop an intimate understanding of processes & dataflows of Development, GTM, Support, Finance & other multi-functional teams so you can design & deliver meaningful data & insights.
  • RUTHLESSLY PRIORITIZE: Use your extensive experience to plan & drive what gets done in what order.
  • BE BOLD: Proactively find improvement areas, develop solutions, drive execution & deliver value.
  • WEAR THE CUSTOMERS SHOES: Be a true partner, understand the questions behind requests & solve the problem with the best method for the problem.
  • EMPOWER OTHERS: Surface & communicate key insights that drive impactful decisions.


The Flex product is central to Twilio's vision to serve the developer community. It is the contact center platform of the future, enabling customers to have a fully customizable contact center solution. Flex is Twilios flagship application product built on top of Twilios communication primitives. We serve both enterprise customers, partners & the developers that work to customize their Flex solution.

Twilio is a company that is empowering the worlds developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, & your entire employee experience. We only win when our employees succeed & we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, & innovation & we want you & your ideas to thrive at Twilio.


This position will be remote, attached to our New York hub. Around the world, Twilio offers benefits & perks to support the physical, financial, & emotional well being of you & your loved ones. No matter where you are based, you will experience a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers experience, understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture that empowers everyone to do their best work & be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video & email by virtualizing the worlds communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developers toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.

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