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Ritual // social food ordering app
Sales, Full Time    Toronto    Posted: Friday, August 09, 2019
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The Operations Analyst provides operational support & analysis & project management to improve Rituals operational processes. The Operations Analyst will have an in-depth understanding of the backend & data structure of systems in order to troubleshoot technical issues.


  • Support wherever necessary to keep the day-to-day operations of Ritual on-track, including solving merchant & customer inquiries.
  • Use data, interviews, & research to identify issues & improvement opportunities in operational processes.
  • Build reports, analysis, & dashboards to improve team efficiency & execution.
  • Provide coordination and/or project management support for internal operations projects, or on the ground projects & programs in cities.
  • Work with engineering & operations teams to streamline processes & assist in intelligently scaling our business.
  • Ensure that the network is operating smoothly by solving technical problems & dealing with live orders.
  • Work on process improvement projects conducting analyses; requires prioritization of projects.

Success Criteria

  • Technology Savvy: Leverages ones practical knowledge & understanding of technology tools, solutions, & trends to improve work results, solve work problems, & take advantage of new business opportunities; actively develops expertise.
  • Data Driven: Seeks or collects & synthesizes information from a variety of sources in an objective, unbiased manner to reach a conclusion, goal, or judgment; Identifies issues, problems, or opportunities & determines if action is needed; validates the accuracy of data/information to resolve inconsistencies; seeks additional resources when gaps & inconsistencies or variances in data are found; identifies trends.
  • Action Oriented: Takes prompt action to accomplish work goals & achieve results beyond what is required; proactive, responds quickly, takes independent action, & goes above & beyond.
  • Work Ethic: Sets high standards of performance for self; assumes responsibility & accountability for successfully completing work; self-imposing standards of excellence rather than having standards imposed.
  • Project Management: Designs, implements & manages ongoing projects & directs the related resources, activities, & people to successful completion; ability to work on experimental or ambiguous projects.
  • Quality Oriented: Accomplishes tasks by considering all areas involved, no matter how detailed. Shows concern for attention to detail & accurately follows procedures to check processes & tasks.


  • University graduate with 2-4 years of operations, business, or project management experience.
  • Experience with developing processes in Salesforce is a huge bonus.
  • Familiarity with SQL, strong Google Sheets / Excel, & data skills.
  • Project management experience


  • Daily Ritual credits for you to spend at the best coffee & lunch spots in town
  • Competitive salaries we strive to pay top market compensation
  • Every Ritual employee owns equity & becomes a shareholder
  • Health coverage & life insurance plans to fit your needs
  • Flexible vacation policy work hard & take time when you need it
  • Work with truly world-class peers in a super-fun office & be part of one of the fastest growing startups in Toronto
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