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Warby Parker // boutique-quality eyewear retailer
Brooklyn, NY    Posted: Tuesday, October 08, 2019
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Warby Parker is on the lookout for a highly skilled Optical Manager to join our growing in-house Optical team. In this role, youll use your professional skill set & product expertise to create incredible experiences for customers. Whether youre helping longtime Warby Parker fans or first-time wearers, youll leave them excited & confident about our glasses. (Our frames are really special, after all. Take a peek at how theyre made.) Acting as both a coach & team player, youll lead your stores Opticians & jump in to consult customers as needed. Our ideal candidate is a lifelong learner whos able to embrace challenges, foster an encouraging work environment, & help Warby Parker grow. Sound like the job for you? Read on!

Gaebrial | Detroit, MI

Being an Optician at Warby Parker means I get to be myself & enjoy my job while still being challenged. All of our Opticians are given the tools, time, & encouragement to advance both within the company & as best-in-class Opticians in our field.

What you'll do:

Optical duties
  • Work directly with customers to help meet all of their eyewear needs
  • Take & record measurements, adjust & fit eyewear, & execute these details with flawless accuracy
  • Check that our finished eyewear meets our optical standards, as well as customer requirements & requests
  • Use your expertise to explain prescription terminology & product offerings to customers
Leadership responsibilities
  • Manage a team of Opticians by giving & receiving feedback, holding ongoing development conversations, & leading by example on the floor
  • Uphold exceptional service standards when working with customers & implement retail experience programs that increase their loyalty & engagement
  • Report to the Store Leader, working together to anticipate staffing needs & oversee Optician Apprentice Program participants
  • Stay up to date with HR policies & procedures to promote a productive, safe culture in the store & leverage company resources to increase employees engagement & job satisfaction
  • Support general store systems, inventory databases, & business operations

Who you are:

  • A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) whos been in a management position for 2+ years
  • A strong leader & mentor who exhibits model behavior, drives optical metrics, & adheres to strict optical standards
  • Able to operate with a high sense of professionalism & open-mindedness when making decisions on behalf of the team
  • Passionate about the eyewear & retail industries
  • A clear & effective communicatoryou can break down technical terms for customers to easily understand
  • Dedicated to going above-and-beyond to make customers (and your teammates!) happy
  • Detail-oriented, organized, & capable of prioritizing tasks & responsibilities for yourself & your team in a fast-paced, ever-changing work environment
  • Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)
  • Someone who takes your work very seriously, but not yourself
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