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Visa // credit cards
Engineering, Full Time       Posted: Wednesday, July 10, 2019
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  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Functional Summary

Client Services provides industry-leading operational support to Visa's clients around the world. With our deep knowledge & expertise, we are a key internal partner to Product & Technology functions, bringing the voice-of-the-customer into the design, development & successful deployment of Visa products & services. Within Client Services is the Client Readiness function that supports the implementation of Visa's core & digital emerging products & services & manage a variety of enterprise product initiatives for Visa issuers, acquirers, processors & merchants.

Job Description

This role is for an API Support Specialist within our Visa Developer Client Services team. As a key subject matter expert & team member, the successful candidate will provide direct API support for the onboarding & ongoing success of our clients that connect with us through the Visa Developer Platform (VDP). The candidate will be expected to leverage his/her deep understanding of REST APIs (and related technologies) & technical know-how to work with the client & internal resources to support clients bring products to market quickly & with minimal friction. Working collaboratively with various stakeholders, he/she will lead troubleshooting events with the clients & proactively resolve issues. The successful candidate will develop & recommend scalable processes, communication tools & overall guidance to regional heads/leads to achieve the product & platform goals.


  • Provide direct API support to client, providing technical expertise in implementing our APIs into their solution. Quickly understand client's host system & drive solutions for integration

  • Carry out API technical briefing session(s) with clients on the scope & VDP requirements of the APIs to be integrated into their solutions

  • Work with other global client service teams to ensure smooth client onboarding/ implementation, & readiness for post go-live support
  • Co-ordinate with Product, Account Management, Technology & others to troubleshoot post go-live support issues
  • Continuously expand his/her knowledge base with new APIs being added to the platform
  • Continually improve the customer experience by delivering faster & lower touch onboarding
  • Focus on identifying & meeting client's needs that result in high impact solutions
  • Actively engage with Product, Technology & Client Services teams to ensure all VDP client projects are successfully executed & business goals are supported in a cost effective, timely manner that meets client's needs with a resulting high level of client satisfaction

  • Subject matter expert in client configurations with deep understanding of client integration requirements to support Visa API products with VisaNet processing in addition to interoperability & dependencies that should be considered to minimize risk

  • Play a consultative role during pre-project engagements with key clients or products to understand the scope of client need & partner with Product on defining unique solutions where applicable

  • 5+ years of experience in operations, client facing, or support roles, preferably within modern technology platforms & payments
  • Bachelor Degree in Computer Science or related field required.
  • Experience providing operational support for SaaS API based product is highly desired
  • Very skilled in Java, JSON, web applications, API design, SDKs, & various developer tools
  • Development experience in web-related technologies such as web services in REST, as per REST Principles
  • Working knowledge of Network security principles & experience in troubleshooting TLS connectivity issues.
  • Working knowledge of Cryptography concepts & Digital Signature mechanisms.
  • Strong cross functional, global collaboration skills with an ability to work across all levels
  • Self-motivated, results-oriented individual with the ability to handle numerous projects concurrently in a fast paced & complex environment
  • Excellent presence & experience in communicating & presenting to clients.
  • Strong technical aptitude with the ability to absorb technical information & apply to business solutions & strategies. This includes ability to articulate complex technical terms or processes into business language

  • Ability to translate complex customer business requirements into technical requirements for configuration of VDP products & services

  • Demonstrate detailed knowledge of the full breadth of systems, products & services offered via the Visa Developer Platform

  • Must be a self-starter with a demonstrated ability to achieve results as part of an effective team, & ability to effectively prioritize & multi-task under pressing deadlines.

  • Team collaboration demonstrated by desire & willingness to share knowledge with a broader team, be receptive to new ideas & changes to the standard operational procedures

  • Constantly keep current with development within Visa & the industry, so as to be able to provide innovative solutions to clients
  • Working knowledge & experience in the payments industry, a plus but not required.
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