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Via // on-demand transit
Lehi    Posted: Tuesday, June 18, 2019
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Unbelievable customer service is a critical part of the Via brand, & were looking for the best in the business. As a Member Services Associate, youll provide consistently outstanding support to Via customers & driver partners through SMS (text messaging), email & phone-based communications.

Responsibilities & Duties

  • Provide an impeccable level of customer service, in the form of e-mail & text communication, to exceed member & driver partner expectations
  • Become an expert on Via develop a nuanced understanding of our service to be able to answer several hundred support inquiries on a daily basis
  • Prioritize operational issues as a real-time point of contact & provide high-level responses in an efficient manner


  • Proactive about pleasing your customers; obsessed with making sure needs are met
  • A natural multi-tasker who can remain unfazed by a fast-paced environment & high-volume work
  • Meticulous & vigilant, with a high level of attention to detail
  • A savvy, tactful, & graceful communicator you intuitively find the right tone in every situation
  • Have previous work experience in a consumer-facing business


  • Top of the market healthcare benefits, 401k matching, & PTO
  • Trips to New York for top performing agents to see & use the service
  • Flexible Scheduling
  • Opportunities for advancement
  • Office within walking distance of the Frontrunner
  • Gym Reimbursement

At Via, we're on the cutting edge of mobility. Were building revolutionary technology thats changing the way people get around. It's on-demand transit on a mass scale, a smarter transportation thats friendly to our planet. From on-demand autonomous shuttles in Australia to dynamically routed bus fleets in Singapore, our sophisticated operating system is powering transportation in the worlds biggest cities & is sought after by prominent transportation players globally. Weve provided more than 50 million shared rides already, & were growing at an astonishing rate. We have offices in more than 15 countries, projects in more than 50 markets, & a goal of hundreds of deployments by the end of 2019. If youre someone who relishes wearing multiple hats, never backs down from a challenge, & loves getting things done, wed love to hear from you!

Via is an equal opportunity employer

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