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RubiconMD // healthcare platform
New York City    Posted: Friday, May 28, 2021
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Position Description 

We are looking for a proactive, driven, personable, & action-oriented individual to join our Implementation & Clinician Success team in our New York City office. This role will be responsible for seamlessly integrating eConsults into clinicians workflows, identifying gaps in engagement, & improving processes as well as helping to drive ongoing engagement initiatives. The role requires partnership with RubiconMD clients to train clinicians & increase the adoption of our platform by onsite observations. The ideal candidate will bring a sense of deep user empathy & help to plan, create & improve our current & future service experience to improve user journeys. Success will be measured by the strength of the partnership developed with clients & the impact our clients are able to drive using RubiconMD.

Key responsibilities: 

  • Own end to end implementation program initiatives across a variety of user segments that RubiconMD works with; serve as the voice of the user with regard to insights from training sessions, feedback from providers on the ground & represents this voice back to the product & development teams
  • Manage practice transformation process for assigned practices to include but not limited to practice observations of the current state, review of findings, consultation on best practice recommendations & opportunities for better workflows, processes, training & overall implementation
  • Establish effective interpersonal relationships with all levels of clinic personnel from practice managers to clinic leadership (CMO, MD level); promote an atmosphere that encourages enthusiasm & user participation in RubiconMDs platform; create a positive environment at clinic for sharing open feedback & suggesting improvements; act as the liaison between end-users, engagement & product teams within the company
  • Develop & implement clinician engagement initiatives to help foster a culture of eConsults amongst our clinic partners & drive sustained levels of platform utilization. Provide insights & understanding that empower RubiconMD to create new engagement tactics to bring the most value to our users
  • Contribute to improvement efforts through process analysis & workflow redesign; advocate for process change with an understanding of provider workflow challenges, establishing strong relationships with clients: clinicians, administrative staff, management, & leadership
  • Provide monthly training reports for tracking & performance
  • Support key implementation team deliverables & is able to work within defined project plan timelines
  • Drive clinician engagement activities in partnership with clients following training; responsible for brainstorming new ideas, creating an engagement plan for each client, executing it & monitoring engagement
  • Work cross-functionally to complete daily work with internal teams, which include: sales, account management, operations, analytics, product, legal, & finance
  • 20 - 30% travel for training to client/clinic sites when travel is permitted, post-COVID

Desired skills, attributes & experience: 

  • 4+ years of project or program management
  • 2+ years of experience directly working with clinicians including; clinician engagement, clinical workflows, provider relations, clinician education, or practice transformation 
  • Understanding of best practice primary care workflows & value-based care initiatives
  • Passion for inspiring clinician behavior change that fosters high-quality, value-based care best practices for long-term patient outcomes
  • Client-facing experience in clinical integration or transformation activities, EMR workflow development or assisting providers with change management is preferred
  • Experience conducting user experience research related to clinician engagement is a plus
  • Strategic Approach & Detailed Execution: sees & articulates big picture goals & takeaways, & can dive into the details to drive execution; documentation is already your best practice 
  • Planning & Organization: has a keen sense for prioritization from email habits to time management, to information juggle about stakeholders, teams, clients, & products
  • Leadership: has the ability to drive alignment, action & deliver results when managing multiple stakeholders both internally & with the client; you are not afraid to make decisions & drive to resolution & next steps
  • Facilitate & Train: exhibits strong presentation & public speaking skills & the ability to be clear, concise, & effective articulating clinical & technical information in 1:1 & packed room settings
  • Entrepreneurial instinct: shows a bias towards action & has a natural drive to build, reflect, & iterate rapidly for the good of our clients & the company; you dont miss a beat when clients change plans & are unphased by the constant evolution of internal processes
  • Proficiency with Microsoft Office & Google Suite

Our Hiring Philosophy

RubiconMDs founding mission is to democratize medical expertise, so that all patient populations have access to the care they need. In order to deliver on this, we focus on empowering primary care providers, who we believe are the key to a thriving, equitable health care system. Its no small order, but we can achieve it with the right team. Thats why we hire people with drive & leadership, who are also highly accountableto each other, to the providers we serve, & to the impact we exist to make. 

RubiconMD is an equal opportunity employer & prohibits discrimination against persons of any kind on the basis of race, color, religion, gender, sexual orientation, nation of origin, age, disability, & genetics. 

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