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Sonder // boutique rentals
Toronto, ON, Canada    Posted: Friday, July 12, 2019
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Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed & maintained - customized to reflect the vibe of its neighborhood & built for travel & life. Whether your stay is two days, two months or two years, in a hotel suite or a six-bedroom unit, Sonder ensures a unique, yet consistent experience. And with 24/7 on-demand service & game-changing technology, were providing amazing hospitality to guests in dozens of cities around the world.

The Operations Managers (OM) mandate is simple but challenging: Own our day-to-day operations throughout Toronto & ensure our guests have the best experience possible.

The OM oversees all aspects of hospitality operations. You will be responsible for ensuring that guest needs are met & that every Sonder meets brand standards of functionality & cleanliness. You will develop relationships with housekeeping companies & other vendors, as well as manage a team of hourly hospitality staff to meet these goals.

Were growing incredibly quickly & need someone who breathes hospitality, operations, & start-up life to build a team, develop processes, & scale them as we grow. In this role, there are opportunities for extraordinary personal & professional growth.


  • Work closely with the General Manager to build operations in Toronto from scratch.
  • Build a world-class team of operations & guest-facing staff from the ground up.
  • Develop, refine, & scale processes as we grow to 1000+ units.
  • Consistently deliver a problem-free & distinctive stay to all Sonder guests
  • Drive down costs & effect continuous improvement.
  • Build & manage relationships with 3rd-party vendors (3PL, housekeeping, etc).
  • Collaborate cross-functionally with HQ to optimize strategies & tactics.
  • For the first 6 months, plan for & execute on new locations coming live by managing renovations & bringing units to guest ready as fast as possible & within budget.
  • Be measured against targets for Guest Experience, Direct Costs, & Culture


  • A disciplined worker who can DO WHATEVER IT TAKES to get the job done.
  • 5-10 years of professional experience in hospitality operations.
  • Past experience with early- or mid-stage startups.
  • Project management experience either in industry or in hospitality consulting.
  • A proven ability to handle ambiguity in the absence of defined systems & processes.
  • Experience with RFPs, contract negotiation, & management of external partners.
  • Exceptional people skills & experience in hiring, training, coaching, & managing hourly employees.
  • A creative thinker that challenges assumptions & wants to participate in changing the hospitality landscape.
  • Proficiency with Google applications. Willingness to embrace new technology. Slack, Asana, & project management software experience preferred.

We also have great benefits to make your life easier so you can focus on what you're best at:

  • Competitive salary
  • Generous stock option plan (own a part of the company!)
  • Unlimited vacation
  • Annual free credits & discounts to stay in Sonders
  • Medical, dental & vision insurance
  • A company with a huge vision, a dynamic work environment, & a team of smart, ambitious & fun-to-work-with colleagues

We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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