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Vimeo is home to the world's most awe-inspiring videos & an amazing community of creative professionals & organizations! We're also one of the leading providers of video hosting services to enthusiasts, creatives, & businesses alike.

Our advanced platform & passionate members are matched by an equally remarkable Support + Community team who provide expert assistance on topics like video playback, compression, uploading, embedding, using our apps, & our newest offerings, Create & Vimeo Record.

We are looking for someone with strong customer service sensibilities & a knack for technical troubleshooting to provide email-based support to customers with questions about using the Vimeo platform, as well as coordinate with our Engineering team to help address technical issues.

What youll do:

  • Work with two other teammates to manage a queue of cases about the Vimeo platform, escalated from our remote Tier 1 & Tier 2 support teams
  • Respond to users in a prompt & professional manner
  • Vet & ticket bugs reported by users & staff
  • Assist in documenting troubleshooting procedures for technically complex site features
  • Track feedback about platform product challenges & feature requests
  • Contribute to reports about recent platform product launches
  • Be a fantastic liaison for Community team when collaborating with internal teams

Skills & knowledge you should possess:

  • 2+ years in a support or community management role
  • Excellent written communication skills
  • Customer service experience & a refined philosophical approach for maintaining customer relationships
  • A knack for investigating unexpected technical issues & determining the cause(s)
  • Proactive attitude in approaching day to day work
  • Great instincts for how to represent Vimeo publicly
  • Experience in issue tracking & support ticketing systems is a plus
  • Familiarity with Vimeo as a platform for hosting online video

About us:

Vimeo is the worlds leading all-in-one video software solution. Our platform enables any professional, team, & organization to unlock the power of video to create, collaborate & communicate. We proudly serve our growing community of over 200 million users from creatives to entrepreneurs to the worlds largest companies.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of over 650 passionate, dedicated people, represents our diverse & global community. Were proud to be an equal opportunity employer where diversity, equity & inclusion is championed in how we build our products, develop our leaders, & strengthen our culture.

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